Receptionist

PATIENT CHECK-IN AND CHECK-OUT: GREET PATIENTS WARMLY, COLLECT NECESSARY INFORMATION, AND VERIFY INSURANCE DETAILS DURING CHECK-IN. PROCESS PAYMENTS, SCHEDULE APPOINTMENTS, AND PROVIDE ANY NECESSARY POST-APPOINTMENT INSTRUCTIONS DURING CHECK-OUT.

-APPOINTMENT SCHEDULING: MANAGE APPOINTMENT BOOK EFFICIENTLY, ENSURING OPTIMAL SCHEDULING FOR BOTH DENTISTS AND HYGIENISTS. COORDINATE WITH PATIENTS TO RESCHEDULE OR CONFIRM APPOINTMENTS AS NEEDED.

-PHONE AND EMAIL COMMUNICATION: ANSWER PHONE CALLS AND RESPOND TO EMAILS PROMPTLY AND PROFESSIONALLY. ADDRESS PATIENT INQUIRIES, PROVIDE INFORMATION, AND ASSIST WITH APPOINTMENT SCHEDULING.

-INSURANCE VERIFICATION: VERIFY PATIENT INSURANCE INFORMATION AND COVERAGE BEFORE APPOINTMENTS. COMMUNICATE BENEFITS AND ESTIMATED COSTS TO PATIENTS.

-PATIENT RECORDS: MAINTAIN ACCURATE AND CONFIDENTIAL PATIENT RECORDS, INCLUDING UPDATING PERSONAL AND INSURANCE INFORMATION.

-BILLING AND PAYMENTS: PROCESS INSURANCE CLAIMS, FOLLOW UP ON OUTSTANDING PAYMENTS, AND HANDLE FINANCIAL TRANSACTIONS WITH ACCURACY AND PROFESSIONALISM.

-OFFICE ORGANIZATION: KEEP THE RECEPTION AREA CLEAN, ORGANIZED, AND WELL-STOCKED WITH NECESSARY SUPPLIES. ASSIST WITH MANAGING PATIENT FLOW IN THE WAITING AREA.

-HOSPITALITY: ENSURE PATIENTS ARE COMFORTABLE AND INFORMED WHILE WAITING FOR THEIR APPOINTMENTS. PROVIDE ANY NECESSARY FORMS, ASSIST WITH FILLING THEM OUT, AND OFFER REFRESHMENTS AS APPROPRIATE.

-TEAM SUPPORT: COLLABORATE WITH DENTAL STAFF, DENTAL ASSISTANTS, AND HYGIENISTS TO ENSURE SMOOTH PATIENT TRANSITIONS AND EFFICIENT OFFICE OPERATIONS.

-COMPLIANCE: ADHERE TO ALL HIPAA REGULATIONS AND MAINTAIN PATIENT CONFIDENTIALITY AT ALL TIMES.