Senior Receptionist

Hardship Level (not applicable for home-based)

E (most hardship)

Family Type (not applicable for home-based)

Non Family

Staff Member / Affiliate Type

UNOPS LICA4

Target Start Date

2025-07-10

Deadline for Applications

July 7, 2025

Terms of Reference

• Knowledge of and working experience with UNHCR's asylum procedures and standards.
• Knowledge of and working experience of UNHCR's refugee case processing/management.
• Knowledge of and working experience with UNHCR application for appointments and scheduling.
• Knowledge of and working experience with proGres (HCR database for refugees and asylum-seekers).
• Experience in managing phone counselling for refugees and vulnerable populations

Standard Job Description

Senior Receptionist

Organizational Setting and Work Relationships

The Senior Receptionist manages the reception area of UNHCR Office. The incumbent functions under the direct supervision of a (Senior) Associate or an Officer who provides regular guidance.

The incumbent will have internal contacts within UNHCR with staff members and focal points from different units and with external parties for exchange of information and reception of visitors.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

Duties

• Visitors and persons of concern have a full and fair access to UNHCR staff and services while approaching the reception for different purposes and their privacy is respected.
• Receive, screen and assist visitors and persons of concern and direct them to the appropriate Officer / Office / Unit/ Department.
• Take messages or provide general information, understanding the importance and the confidentiality of the issues treated.
• Adopt tactful attitude to inform and convince interlocutors to accept unforeseen situations, such as waiting longer than expected, or accepting the cancellation of an appointment.
• Identify and prioritize vulnerable cases.
• Update the scheduling system to ensure proper recording of appointments.
• Report immediately on any security concerns occurred at the reception area.
• Assist in monitoring the trends and the profile of cases approaching the reception area.
• May be required to participate in the registration activities and respond to refugees' inquiries.
• Perform other related duties as required.
• Identify which individuals or groups to be prioritized at the reception based on vulnerability and other criteria specified by the supervisor.
• Decide on information contained in the weekly and daily reports submitted to the supervisor.
• Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
• Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

For G4 - 1 year relevant experience with High School Diploma; or Bachelor or equivalent or higher

Field(s) of Education

Not applicable.

Certificates and/or Licenses

Not specified.

(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience

Essential

1-year relevant experience.

Desirable

Previous experience in UN/UNHCR. Good knowledge of proGres (HCR database for registration of refugees, returnees and displaced persons).

Functional Skills

IT-Computer Literacy

IT-IT Refugee Systems & Applications

(Functional Skills marked with an asterisk* are essential)

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Required Languages

• ,

Desired Languages

• ,

Additional Qualifications

Skills

IT-Computer Literacy, IT-IT Refugee Systems & Applications

Education

Certifications

Work Experience

Other information

No late applications will be accepted. Shortlisted candidates may be required to sit for a written test and/or oral interview. UNHCR does not charge a fee at any stage of the recruitment process. UNHCR strongly encourages qualified female applicants"This position doesn't require a functional clearance

Remote

No