Receptionist & Switchboard

Receptionist & Switchboard Overview

Provides exceptional service to the business by greeting and assisting all visitors and by answering and transferring incoming calls from across the United States.

Key Responsibilities

• Greet and assist the public in a professional and friendly manner.

• Distribute name badges to visitors, temporary employees, and others.

• Schedule meeting rooms for internal and external use.

• Answer and transfer incoming calls from across the U.S.

• Participate enthusiastically in company and community service events.

• Perform light administrative duties and PC support as needed.

• Serve as a model for the company's Vision, Values, and Mission.

• Build and maintain professional relationships with customers and internal teams.

• Maintain and update:

• Company phone and speed dial lists

• Brag Board

• Company calendar

• Update the automated messaging center daily.

• Assist other departments with tasks such as:

• Creating envelope labels

• Compiling manuals

• Ordering, maintaining, and distributing promotional items for the Promotional Store

• Perform other duties as assigned.

Qualifications

Education & Experience:

• High school diploma or equivalent required.
• Minimum of 1 year of prior switchboard or receptionist experience.

Knowledge, Skills, and Abilities

• Excellent organizational and communication skills.
• Proficiency in Microsoft Office Suite, especially Word and Excel.
• Strong customer service orientation.
• Ability to work flexibly and collaboratively in a team environment.
• Clear and professional verbal communication skills.

Working Conditions and Physical Demands

• Standard office environment with adequate lighting, ventilation, and typical noise levels.
• Work assignments are varied and may require interpreting and applying complex information.
• Primarily sedentary work, with occasional walking, standing, bending, reaching, and lifting (up to 50 lbs.).
• Moderate dexterity required for regular use of office tools (e.g., keyboard, calculator, hand tools).

Note: This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, or skills required.