Relief Receptionist (As Needed)

Position Description

Department History Overview:

Harris County Resources for Children and Adults was founded in 1966 as Harris County Child Welfare Board to provide support services for the children taken under the wing of the Texas Department of Family and Protective Services. Fifty years later, Harris County Resources for Children and Adults still provides this support. But the now-county department has expanded services for early prevention, intervention, and adult services.

Vision:

To better the lives of children and adults in Harris County.

Relief Receptionist Overview:

Under the supervision of the Administrative Coordinator, this position provides receptionist support at the Youth Service Center (YSC) front desk. The administrative assistant's main responsibilities are to answer incoming calls in a very fast-paced environment, greet customers, visitors, and clients, and route all mail and deliveries.

Duties & Responsibilities:

• Must be able to operate a multi-phone line.

• Greets and welcomes guest as soon as they arrive at the front desk.

• Answers, screens and forwards incoming phones calls.

• Ensures reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms and brochures).

• Receives, sorts and distributes daily mail/deliveries.

• Performs additional tasks which may include minor administrative support

• Maintains office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).

• Attends 10 hours of required trainings annually.

Harris County is an Equal Opportunity Employer

If you need special services or accommodations, please call ... or email ...

Requirements

Education:

• High school diploma or its equivalent.

Experience:

• Two (2) year of continuous full-time paid experience as a receptionist, front office representative or similar role.

• Training and experience using a personal computer with a variety of software such as Microsoft Word, Microsoft Excel and Microsoft Outlook.

Licensure:

• Reliable transportation with a valid driver's license (Texas) and auto liability insurance

Knowledge, Skills, & Abilities:

• Must have a professional attitude and appearance.

• Follow written and oral instructions.

• Possess excellent organizational skills.

• Must be detailed oriented and self-motivated.

• Must interact with all levels of staff.

• Have excellent oral and written communication skills.

• Problem solve and demonstrate critical thinking skills.

• Work with limited supervision and independently in a fast-paced environment

• Maintains confidentiality.

• Interacts and maintains professional working relationships with individuals of varying social and cultural backgrounds.

• Skill in establishing and maintaining effective working relationships, Exercise flexibility, tact, and diplomacy.

NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

Language:

• Bilingual (English/Spanish)

General Information

Position Type and Typical Hours of Work:

• Part-time | As needed

• 8 a.m. - 4 p.m. or 4 p.m. - 12:00 a.m.

• 7 Day Shift Work

Salary:

• $20.00 - $23.92 (Hourly)

Work Location:

• 6300 Chimney Rock Rd, Houston, TX 77081

Employment is contingent upon passing a background check and drug screen.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.

The following benefits are offered only to Harris County employees in regular (full-time) positions:

Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*
• Participation may vary by department.

In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County Benefits & Wellness website:

www.benefitsathctx.com

01

Do you have a high school diploma or a G.E.D. equivalency? Qualifying information must be documented in the Education section of your application.

• Yes
• No

02

Please describe your educational background including level of education completed, area of study and completed major and minor programs.

03

Which of the following best describes your verifiable continuous full-time paid experience as a receptionist, front office representative or similar role? (To be considered, qualifying experience must be documented in your application's employment history)

• Less than two (2) years
• Two (2) years but less than three (3) years
• Three (3) years but less than four (4) years
• Four (4) years or more
• I do not have this experience

04

Please provide the dates of employment during which you obtained experience working as a receptionist, front office representative or in a similar role. Provide the month and year that began and ended the experience. Example: "January 2020 - December 2023" If this experience is not clearly documented in the Work Experience section, your application will be disqualified. If you do not have this experience, type "N/A" in the space provided.

05

Are you bilingual in English and Spanish? If yes, do you consider yourself fluent?

• Yes, I am fluent in both of these languages
• No, I am fluent in only one of these languages
• No, I am not fluent in either one of these languages

06

Which of the following describes your level of proficiency using a personal computer and common office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook). Please select your level of proficiency based on the following descriptions: Advanced: A person with this level of skills is able to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements; a wide range of graphic effects, and use advanced techniques for analyzing and manipulating data. Has full mastery of Macro commands and skills to tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. Makes interactive presentations by using hyperlinks and action buttons. Intermediate: A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Able to use complex query techniques, create efficient forms and reports, and create Macros to automate these forms. Makes interactive presentations by using hyperlinks and action buttons. Basic: A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Has the ability to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Understands the different database concepts and structures and is familiar with data validation and is able to create a simple presentation in PowerPoint, run it, and print it. Entry Level: A person with this level of skills has the ability to open, create, save and modify documents in Word, send and receive email in Outlook and create spreadsheets in Excel. Format documents for printing, comfortable using the printer menu to preview documents. Has ability to change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check.

• Advanced
• Intermediate
• Basic
• Entry Level
• Not proficient

07

This role requires a Valid Driver's License (Texas upon hire) Do you have a Valid Driver's License?

• Yes, I have a Valid Texas Driver's License
• Yes, I have a Valid Driver's License but understand I must obtain a Valid Texas Driver's License prior to start date
• No, I'm not interested

Required Question

Employer Harris County

Address 1111 Fannin St

Ste. 600

Houston, Texas, 77002

Phone ...

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