Team Member Receptionist

Compensation: $30.00/Hourly

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management

Position Summary:

The Team Member Receptionist serves as a key member of the client experience team, responsible for delivering a seamless and welcoming environment for executives, customers, and internal stakeholders visiting the facility. This highly visible role requires a proactive, service-oriented individual with exceptional communication and organizational skills to manage front-of-house operations and support meeting logistics.

The Team Member Receptionist will oversee day-to-day reception activities, including guest check-ins, amenity coordination, and schedule management, while also supporting event execution in collaboration with Facilities, and Events teams. This individual will serve as a brand ambassador on behalf of our Big Tech client in the SF Bay market, ensuring each visitor experience reflects professionalism, hospitality, and attention to detail.

Key Responsibilities:

• Provide end-to-end management of meetings and on-going communications with sales teams, executives, speakers, and customers to ensure a successful planning process
• Utilize exceptional communication skills to set appropriate expectations with internal and external stakeholders throughout the planning process, with guidance from the EBC Coordinator
• Monitor all guests and staff in the lobby space, ensuring badge swipes or proper escorts are in place
• Manage building inbox, responding to queries related to amenities, arrival information, scheduled meetings, and planned maintenance; escalate as needed
• Welcome and check in event guests, provide badges, and support on-site logistics during their visit
• Manage pre-meeting arrangements, including printing agendas, badges, notebooks, pens, etc.
• Manage the luggage service program
• Maintain inventory and preparation of service and conference center-related materials
• Work with AV and Facilities teams to ensure the space meets expectations in appearance, cleanliness, functionality, and overall quality of experience
• Manage all catering procurement details with the catering manager
• Act as a brand ambassador, demonstrating a service mindset and hospitality-driven approach

The Ideal Candidate Will Have the Following:

• A passion for delivering outstanding customer and executive experiences
• Keen attention to detail and adaptability in a dynamic environment
• 2-5 years of experience in an Executive Briefing Center or equivalent customer-facing role within a high-growth company in Customer Success, Event Planning, or Hospitality
• Exceptional written, verbal, and interpersonal communication skills, with the ability to confidently engage C-level executives
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint

To Succeed in This Role, You Will Need:

• Excellent organization, planning, and time management skills
• The ability to prioritize and manage multiple tasks simultaneously
• Strong independent work ethic with minimal supervision
• Detail orientation and creative problem-solving ability
• Enthusiasm for learning and applying new concepts quickly

#LI-AH1