Veterinary Office Manager

The Practice Manager must be a strong people manager, enjoy leading and developing a team.  They should ensure the practice has engaged and productive teams that are driving high-quality patient care and exceptional client service. 

An understanding of how the business works, how we make money, and how strategies and decisions impact financial results and operations is essential.  It is also important to ensure that all practice activities result in the highest level of client satisfaction; keeping the client and patients at the center of everything you do.

Mobilizing the team to collectively achieve practice-goals, modeling leadership behaviors that inspire making team members want to run towards them and creating a culture where team members are fully engaged and bring their whole selves to work.

Evaluating and analyzing information or data; continually reviewing practice performance and opportunities to drive better results and choosing a course of action base on alternatives if necessary.

Ensure the cleanliness of the practice and ensuring the environment contributes to an excellent client experience.  Ensure that the practice technology is appropriately working.

The office manager has the responsibility of staff scheduling and ensuring patient scheduling is done to satisfy clients and team members.

Regular review of client feedback and identifying opportunities for practice improvement.

Execute annual performance evaluations and salary increases.  Conduct regular staff meetings, trainings, and team activities.  Conduct regular check-ins with team members to ensure they have the tools and support they need to successfully complete their jobs and deliver a great client experience.

Monitor the performance of each team member.  Reward and recognize successful performance and manage corrective action activities if performance is off track.