Front Desk Agent - Recepcionista

Contract Services Group, Inc. (CSG) specializes in providing cleaning and related services to a variety of industry facilities throughout the Southwestern United States. These include hotels/resorts, multi-family housing, office, retail, universities, and city-owned municipalities. We adhere to our core values of customer focus, continuous improvement, integrity, and communication in every aspect of our business. From servicing our clients' premiere facilities to treating our employees with dignity, we believe that quality and commitment to excellence exemplify our business.

CSG takes enormous pride in our dedication to both employee and facility safety. We believe strongly in protecting the safety of employees, co-workers, customers, our customers clients, and their surrounding community.

CSG offers competitive wages and a comprehensive packet of benefits. We strive to not only be fair and honest in all of our dealings but also to set a standard that sets us apart.

Become a CSG team member!

CSG is looking for a dynamic, dedicated and passionate individual seeking employment as a Front Desk Agent in Orange County ! If you are looking to advance your career within a rapidly growing company with great leaders and motivators, come join our team! This position will require you to enjoy your job and propel you to exceed! Meet passionate minded individuals that care to serve our client's needs. If you are serious about delivering high quality Customer Service and have a desire to exceed and challenge yourself, please submit your resume as soon as possible!

Job Summary:

As the first point of contact for residents and guests, the Front Desk Concierge plays a vital role in delivering a premium living experience. You will represent the luxury brand of our community by providing exceptional customer service, managing front desk operations, and assisting with resident needs in a professional and welcoming manner.

Key Responsibilities:

• Resident Services:
• • Greet residents, guests, and visitors with a warm, professional demeanor.
  • Respond promptly to resident inquiries, requests, and concerns in person, via phone, or email.
  • Accept and securely manage packages, deliveries, and dry cleaning as applicable.
  • Maintain up-to-date knowledge of property amenities, community events, and neighborhood services.
  • Coordinate and schedule amenity usage such as conference rooms, guest suites, or event spaces.
• Front Desk Operations:
• • Maintain the appearance and cleanliness of the front desk, lobby, and common areas.
  • Monitor access to the property, ensuring only authorized individuals enter.
  • Issue and manage resident key fobs/cards and visitor passes.
  • Maintain daily logs, incident reports, and visitor records as required.
• Administrative Support:
• • Assist the leasing and management team with administrative tasks and resident communication.
  • Maintain and update resident information and building directories.
  • Support move-in/move-out processes by coordinating with residents and service staff.
• Emergency & Safety Protocols:
• • Respond to emergency situations calmly and efficiently, following building protocols.
  • Report any maintenance issues, security concerns, or safety hazards to appropriate personnel.

Qualifications:

• Previous front desk, concierge, hospitality, or customer service experience (luxury environment preferred)
• Excellent communication and interpersonal skills
• Professional appearance and demeanor
• Strong multitasking and organizational abilities
• Familiarity with property management software.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed

Preferred Attributes:

• A passion for delivering a five-star resident experience
• Poised and composed under pressure
• High attention to detail and discretion
• Bilingual abilities a plus

Additional Information / Benefits

Critical features of this job are described under the previous headings. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description does not list all the duties of the job. You may be asked by supervisors to perform other nonessential assignments and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

Contract Services Group, Inc. is an Equal Opportunity Employer (EOE) and strongly supports diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or on the basis of disability.

Informacion Adicional / Beneficios:

Las caracteristicas criticas de este trabajo se describen en los encabezados anteriores. Pueden estar sujetos a cambios en cualquier momento debido a adaptaciones razonables u otras razones. Esta descripcion del trabajo no enumera todos los deberes del trabajo. Es posible que los supervisores le pidan que realice otras asignaciones y deberes no esenciales. Se le evaluara en parte en funcion de su desempeno de las tareas enumeradas en esta descripcion de trabajo.

Contract Services Group, Inc. es un empleador de igualdad de oportunidades (EOE) y apoya firmemente la diversidad en el lugar de trabajo. Todos los solicitantes calificados recibiran consideracion para el empleo sin tener en cuenta la raza, el sexo, el color, la religion, la orientacion sexual, la identidad de genero, la expresion de genero, el origen nacional, el estado de veterano protegido o sobre la base de la discapacidad.

Beneficios: Planes de seguro medico / dental / de vision / vida, plan 401k / 403b, vacaciones pagadas / vacaciones / licencia por enfermedad, bonificacion de referencia, dias libres fijos, empleo a tiempo completo (turnos AM)

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, 401K/403b Plan, Paid Personal Leave Days