Outpatient Receptionist

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[]{#_GoBack}**Outpatient Receptionist**

Full Time

Wichita, Ks US

Reports to: Director of Behavioral Health Urgent Care

**Position Overview:** Responsible for registering clients in a

pleasant, professional, and timely manner, including, but not limited

to, scheduling, client interaction, collecting payments, gathering

client information and data entry. Answers phone calls in courteous,

efficient manner.

**Essential Position Responsibilities:**

Greet clients and visitors with warmth, compassion, and demonstrated

commitment to exceptional service.

Answers telephone in a prompt, professional manner by assessing the

needs of the caller and directs the call based on those needs.

Treats clients with respect and responds to their needs in a prompt,

friendly and courteous manner.

Monitors and addresses voicemail in a timely manner.

Enters required data in the system, with emphasis on accuracy.

Handles incoming referrals to complete and schedule Intakes.

Confirms demographic and insurance information.

Schedules new and existing clients for appointments.

Provides necessary paperwork and/or documentation to clients for

upcoming appointments.

Schedules clients appointments and maintains providers schedule for

maximum productivity.

Complete check-in process accurately and efficiently including

collecting co-pays and/or balances.

Assists the billing department with issues and questions pertaining to

billing and insurance payments.

Verifies eligibility and verify insurance for all services. Communicates

with client if coverage is disrupted.

Responds to requests in a friendly, timely, cooperative manner.

Ensures proper utilization of supplies and resources.

Make sure the Management Team is informed of any unusual and significant

issues that may affect client satisfaction, timeliness of services,

reimbursement, or general outpatient receptionist to services.

Attends and participates in meetings and is responsible for all

information communicated at meetings.

Demonstrates the ability to participate in and/or implement team

decisions.

Actively participates in and encourages actions that promote good public

relations with clients, families, and the community.

All other job duties as assigned.

**Other Position Requirements:**

Ability to multitask and stay organized.

Strong typing skills.

Exhibits appropriate level of technical knowledge for the position.

Maintains acceptable overall attendance record to include department

staff meetings, agency meetings, and any additional training as

required.

Maintains effective and professional verbal and written interactions

with peers, clients, supervisors, and other staff.

Uses diplomacy and tact in dealing with difficult situations and/or

people.

Demonstrates effective listening skills.

Demonstrates the ability and willingness to handle new assignments and

changes in procedures.

Identifies what needs to be done and takes appropriate action.

Completes assigned work, meets deadlines without reminders/follow-up

from supervisor or others.

Demonstrates analytical ability to evaluate processes and to recommend

improvements as necessary.

High School diploma or equivalent is required.

**Physical Requirements:**

Sitting for extended periods of time

Typing/data entry, writing

Lifting/carrying up to 30 pounds

Driving for purpose of community mobility

Bending/stooping

All the above duties and responsibilities are considered essential job

functions subject to reasonable accommodation. All job requirements

listed indicate the minimum level of knowledge, skills and/or ability

deemed necessary to perform the job proficiently. This job description

is not to be construed as a detailed statement of duties,

responsibilities, or requir ments. Employees may be required to perform

any other job-related instructions as requested by their supervisors,

subject to reasonable accommodation.

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