Receptionist

JOB REQUIREMENTS: JOB SUMMARY Receptionists are the first line of

communication between a participant and provider. Under the direction of

the Business Office Management and the Receptionist Lead, Gerald L.

Ignace Indian Health Center\'s receptionist perform a variety of tasks.

This may include updating and maintaining records by getting the

appropriate information from the program participants and providers,

scanning medical records, and verifying insurance eligibility. Being

skilled in computer software, such as excel spreadsheets, word

processing and other programs relative to the Agency is also necessary

to perform the required tasks. This position is considered a crucial

link between patients, staff, and providers. Receptionists must portray

excellent communication and customer service skills, as well as be able

to multitask, prioritize, and stay organized. ESSENTIAL DUTIES AND

RESPONSIBILITIES: Greet all patients arriving at our facility in a

friendly and professional manner, including staff, patients, vendors,

providers, and community members. Collect required documents from

patients during check-in. Administer daily appointment check-ins and

registration of all guests and patients. Cover multiple reception areas

within the agency and provide service where appropriate/necessary.

Collect, update and maintain demographic information, insurance

information, and any other necessary personal information. Enter and

verify insurances. Perform prior authorizations for required insurances.

Schedule, reschedule, cancel appointments accordingly. Provide

confirmation calls for all scheduled appointments, conduct patient call

backs, mail \"no show letters\", and check voicemail throughout the day.

Collaborate with clinical staff to efficiently manage daily provider

schedules and assist with accommodating walk-in patients or same day

appointments. Perform data entry of insurance information. Process

patient payments and co-payments. Comply with HIPAA, IHC\'s, and privacy

rules. Request medical records from outside healthcare facilities.

Maintain and organize filing systems. Attend and participate in required

departmental meetings. Maintain upkeep of all front desk forms and

paperwork. Maintain a clean, clutter-free work area always. Participate

as a productive representative of the Patient Centered Medical Home.

Obtain reason for the call and transfer appropriately. Implements timely

responses to all incoming calls and orderly scheduling of patient

appointments. Be aware of the urgency of the call so that emergencies

are handled\... For full info follow application link. The Gerald L.

Ignace Indian Health Center, Inc. provides equal employment

opportunities to applicants and employees without regard to race, color,

religion, sex, sexual orientation, gender identity, national origin,

protected veteran status or disability. Equal Opportunity

employer/Veteran/Disabled. American Indian and Veteran Preference

employer. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:

ipc.us/t/4FD66EFBCCEA409D Qualified females, minorities, and special

disabled veterans and other veterans are encouraged to apply.