Office Administrator / Customer Service Specialist

Administrative Assistant (Office-Based, Horsham, PA)

About Us

We’re a small, family-feeling company with over 50 years in business, known for:

• A modern, clean office in Horsham (Montgomery County)
• A tight-knit team that values work/life balance
• A history of steady growth—right now, we’re looking for someone to help us continue that momentum

Why You’ll Love This Role

• Flexible Spring/Summer Schedule: Work 24–32 hours/week from May through September, but still get paid for 40 hours.
• Great Benefits: Full medical coverage, 401(k) with company match, and a standard vacation package.
• Supportive Environment: You’ll report directly to our Office Manager and partner closely with Sales and Marketing, so your ideas and organization truly matter.
• Career Growth: As the company grows, this role will evolve—bring your creativity and organizational skills, and we’ll rely on you more and more.

What You’ll Do (Key Responsibilities)

• Phone & Customer Interaction
• Answer inbound calls and follow up on leads/prospects—deliver a friendly, professional experience every time
• Resolve basic customer questions and escalate any complex issues to the appropriate team member
• Order Administration
• Enter, track, and invoice customer orders promptly and accurately
• Coordinate with Sales and Marketing to ensure order status updates are clear
• Office Support & Organization
• Maintain filing systems (digital & physical) and keep shared calendars up to date
• Assist the Marketing Department with mailings, promotions, and light website updates (as needed)
• General clerical duties (scanning, data entry, supply management, etc.)

Who You Are (Required Qualifications)

• 7 + years of office administration or similar experience (no exceptions)
• Excellent phone etiquette and a genuinely friendly speaking manner
• Proven track record in customer service best practices (you know how to de-escalate a call, follow up on time, etc.)
• Strong computer skills with intermediate (or higher) proficiency in Microsoft Word and Excel
• Naturally organized, detail-oriented, and energetic—you enjoy learning new systems on the fly
• Ability to multitask in a fast-paced environment and prioritize effectively

Nice-to-Haves (Preferred Skills)

• Familiarity with basic CRM or order-management software
• Experience supporting a Sales/Marketing team (helping coordinate promotions, email campaigns, etc.)
• A creative mindset—comfortable suggesting small efficiency improvements (e.g., tweaking a form, suggesting a new filing method)

Compensation & Schedule

• Salary: $40,000 – $48,000/year (commensurate with experience)
• Hours: 8:00 AM – 4:30 PM, Monday–Friday
• Spring/Summer Adjustment: May 1 – Sept 30, work 24–32 hrs/week but still paid for 40 hrs

Benefits:

• Full medical/dental insurance (company-paid portion)
• 401(k) plan with company match
• Standard vacation and holiday package