Receptionist

EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming Americas #1 one-stop destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

What We Offer:

• Competitive Wages
• Work today, get paid tomorrow through our earned wage access program*
• Paid Time Off
• Medical/Health/Dental Coverage
• 401K with Company Match
• Team Member Discounts
• Tuition Reimbursement
• Employee Assistance Program
• Health Savings Account
• Company Spirit Days
• Employee recognition and awards
• And much more!

Position Summary: The receptionists are principally responsible for providing a welcoming and professional atmosphere for visitors to the SSC, provide appropriate security badges to visitors, answer calls coming into the Companys main numbers and direct those calls to appropriate employees, and provide clerical and other support to the SSC.

Responsibilities:

1. Greet Visitors to the SSC in a welcoming and professional manner. Receptionists provide a polite greeting to visitors, ask them to sign the visitor log book, issue badges, and contact the person for whom the visitor(s) wishes to meet with. As the first impression to our Company, it is important that visitors are met and greeted with proper respect, courtesy and professionalism.
2. Answer and direct calls coming into the SSC. Receptionist are fully familiar with the mechanical operations of the reception equipment , greet the caller with the appropriate greeting and transfer the call to the appropriate party. This task is done to ensure that callers are greeted and directed in a professional and appropriate manner.
3. Provide clerical and other support to the SSC . As assigned by supervisor, receptionists provide among other items, data entry, reporting and fulfillment services on to assist the other departments, working together as one team.
4. Working with the LP team to direct emergency response personnel. If the receptionist receive a call from an employee that they have called 911, they should immediately notify the LP Supervisor.
5. Receptionist will be the main operator of the Turnstiles, and will be responsible to assist the LP department in basic security functions. (Ex. Basic level CCTV monitoring, Visitor Management System, Etc..)
6. Receptionist will be also working with security and mailroom on projects as needed.

Working Relationships: The receptionists have contact with virtually all Cumberland Farms employees of all levels as well as first point of contact for vendors to the SSC and callers.

Minimum Education: High School Diploma or Equivalent

Bilingual

Minimum Experience: Receptionists must have strong verbal and written communication skills, ability to handle multiple priorities and assignments at the same time, professional attire and calm demeanor, knowledge of a receptionist switchboard and computer skills. 1-2 years as a receptionist in a corporate setting

Preferred Experience: 3-5 years as a receptionist in a corporate setting.

Licenses/Certifications:

Soft Skills:

Other:

Driving/Fleet Vehicle Requirement: no

Travel: no

Physical:

Hours & Conditions: M-F 8:00am-4:30pm

Other:

At EG America, its important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.