Admissions Receptionist

QUALIFICATIONS

Education

• High school diploma or GED
• Reading and writing skills required

Experience/Skills

• One year experience in admitting office with switchboard/communications system
• Knowledge of admitting/business office/health care environment
• Can correctly type 30 words per minute
• Computer literate
• Data entry experience
• Committed to “cross training” philosophy for all assigned tasks
• Committed to customer satisfaction in responding to all patient/customer inquiries (internal customers)
• Works well with stress from patient dissatisfaction with registration process
• Ability to use office equipment
• Works independently with little supervision
• Ability to work under pressure with time constraints
• Ability to concentrate

Required Licenses/Certifications

• N/A

Working Conditions

• Clean, well-lit working environment

ROUTINE RESPONSIBILITIES

Registration

• Registers patients effectively through Meditech
• Understands Meditech functionality and registers different account types accurately
• Understands pre-registration for prior date of service process

Finance/Insurance

• Ensures appropriate steps have been taken prior to completing registration process
• Completes registration process ensuring:
• Pre-certification is completed
• Appropriate consents are signed
• Adherence to medical compliance for Medicare patients
• Self-pay policy is followed
• Completes HPE applications when appropriate
• Schedules financial navigation appointments as needed
• Collects payments for services rendered as needed
• Collects payments from patients paying previous bills
• Keeps account of petty cash per each shift

Behavioral/HIPPA Standards

• Interacts professionally with patients, visitors, vendors, and volunteers
• Assists guests
• Maintains confidentiality of guests, patients, and all SCCH employees
• Displays professionalism and courtesy with peers

Reporting/Switchboard

• Completes appropriate daily logs and files paperwork accordingly
• Completes checklists for each shift
• Answers and logs phone calls as needed per department policy
• Pages on-call staff as needed per department policy
• Announces Safety Briefing Meetings and 2:00pm Quiet Time.