Receptionist, Ambulatory Care Clinics, 40hrs, Days

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account .

Exemption Status:

Non-Exempt

Schedule Details:

Monday through Friday

Scheduled Hours:

8a-430p

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

24070 - 4116 Ambulatory Care Clinics

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Serves as the initial contact for the department greeting visitors, employees, vendors and students while also responding to multiple phone extensions and providing basic secretarial duties in accordance with specific instructions and established work procedures. Works collaboratively with other departments to ensure employee satisfaction through efficient and timely resolutions.

I. Major Responsibilities:

1. Greets and offers assistance to visitors, employees, vendors and students in a friendly, courteous and positive manner.
2. Provides directions, maps, and/or assistance to areas on site. May escort visitors to their destination.
3. Works collaboratively with other departments to ensure employee safety and satisfaction.
4. Distributes mail, faxes and other internal/external communication as needed throughout the day.
5. Directs phone calls or visitors to appropriate persons. Provides basic information as necessary to callers or visitors. Maintains department calendars as necessary.
6. May utilize personal computers or remote data terminals to post, check or obtain basic information.
7. May manage supply orders for the department.
8. Assists with projects and other administrative tasks as needed.

II. Position Qualifications:

License/Certification/Education:

Required:
1. High School graduate or equivalent.

Experience/Skills:

Required:
1. 1-2 years of related office/clerical/administrative support experience.
2. Must have familiarity with office procedures.
3. Strong customer service and communication skills.
4. Basic computer skills.
5. Familiarity with multi-line phone systems.

Preferred:
1. Bilingual English/Spanish.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.