Branch Operations Administrator

JOB SUMMARY

To manage all operational activities and ensure the efficient, secure, and cost-effective delivery of banking services. This role ensures compliance with bank policies, procedures, and regulatory requirements while optimizing branch operations for enhanced customer experience and operational efficiency. The position involves overseeing branch operations, including New Accounts and Tellers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Optimize the utilization of core banking systems and implement process improvements to enhance the customer experience.
2. Monitor daily reports, including DDA, CD, ACH, NSF, OD, and GL, to oversee branch operations and risk management.
3. Ensure compliance with all policies, procedures, and regulations while improving operational efficiencies and mitigating risks.
4. Supervise and provide guidance for Tellers and New Accounts teams to align operations with regulatory and bank standards.
5. Ensures all branch personnel adhere to established bank policies and procedures, and best practices.
6. Develop, implement, and monitor security and accountability procedures to maintain the accuracy and integrity of information flow.
7. Lead process improvement initiatives, including system enhancements and product testing for operational effectiveness.
8. Clearly define and communicate roles, responsibilities, and accountability measures for all branch operations personnel.
9. Maintain full compliance with applicable laws and regulations governing branch operations, ensuring regulatory readiness at all times.

SUPERVISORY RESPONSIBILITIES AND REPORTING

1. Support branch operations staff, including Branch Managers in Operations, and foster a collaborative team environment.
2. Direct, coordinate, and evaluate all aspects of branch operations to achieve organizational goals.
3. Execute supervisory responsibilities in compliance with company policies and labor laws, including interviewing, hiring, training, performance management, employee recognition, and disciplinary actions.
4. Address employee concerns, resolve operational challenges, and ensure efficient resolution of customer service issues.

ORGANIZATION

Identify and recommend process improvements to enhance the efficiency and effectiveness of branch operations.

RELATIONSHIPS

1. Provide guidance and support to officers and staff ion their operational roles.
2. Represent the bank in community projects and initiatives as needed.
3. Maintain the confidentiality of customer and bank information, ensuring adherence to data protection policies.
4. Act as a liaison between the bank, customers, and the community to foster strong relationships that support the bank's growth and reputation.
5. Support management in special projects and assignments as required.