Planon Administrator

at Cushman & Wakefield in Boise, Idaho, United States

Job Title

Planon Administrator

Job Description Summary

We are seeking an experienced Planon System Administrator to manage, configure, and support our clients Planon Integrated Workplace Management System ( IWMS ). This role is responsible for ensuring the stability, performance, and continuous improvement of the Planon platform in support of Project & Space Management operations.

Job Description

Key Responsibilities:

System Administration & Configuration

+ Administer and maintain the Planon IWMS platform, including modules for Project Management & Space & Workplace Management

+ Configure workflows, business rules, forms, dashboards, and reports to meet business requirements

+ Manage user roles, permissions, and security settings

+ Perform any configuration changes in coordination with client and vendors

+ CMMS specialists must be able to communicate with many different types of workers, managers, and procurement staff to schedule workers, order the correct parts, and work within budgets to carry out a maintenance or repair work plan

Support & Operations

+ Serve as the primary point of contact for Planon-related issues and requests for client and its real estate service providers.

+ Provide tier 2/3 support and troubleshoot system errors, integrations, and performance issues

+ Monitor system health, data integrity, and scheduled jobs

+ Coordinate with Planon support and implementation partners as needed

Data & Integrations

+ Manage master data (locations, space, projects)

+ Support integrations between Planon and other enterprise systems ( ERP , HR, Procurement, Business Intelligence, FM, etc.)

+ Perform data imports, exports, and validations

Continuous Improvement

+ Gather requirements from Project Management and Workplace teams

+ Translate business needs into system enhancements and configurations

+ Document system configurations, processes, and standard operating procedures

Testing & Implementation Support

+ Develop and execute test scenarios, test scripts, and UAT plans for Planon enhancements and releases

+ Coordinate and support User Acceptance Testing with business stakeholders

+ Validate configurations and data against documented requirements

+ Support post-implementation stabilization

Training & Governance

+ Train end users, super users, and administrators

+ Promote best practices for system usage and partner with client on data governance strategies

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