Front Desk Assistant Manager

Join the Sonnenalp team as our Full Time Year Round Front Desk Assistant Manager and help create exceptional guest experiences in the heart of Vail Wage 57784 65000year Typical Schedule Day and night shifts weekends and holidays required Primary Purpose of Position Assist the Front Desk manager with effective management of Front Desk operations and staff This position directs and works with managers and employees to successfully execute all front office operations including guest arrival and departure procedures according to the Sonnenalp and LQA Standards Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department Essential Duties and Responsibilities Leading Front Desk Team Utilizes interpersonal and communication skills to lead influence and encourage others; advocates sound financialbusiness decision making; demonstrates honestyintegrity; leads by exampleEncourages and builds mutual trust respect and cooperation among team membersAssists in the supervision and managing of employees during day to day operations Understands employee positions well enough to perform duties in employees absenceEstablishes and maintains open collaborative relationships with employees and ensures employees do the same within the teamMaintaining Front Desk Goals Achieves and exceeds goals including performance goals budget goals team goals etcAssists in managing day to day operations ensuring the quality standards and meeting guest expectationsHelps to achieve specific goals and plans to prioritize organize and accomplish workUnderstands the financial impact of Front Office operations and overall property financial goalsManaging Projects Policies and Financials Ensures compliance with all Front Desk policies standards and proceduresEnsures property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Sonnenalp Hotel PoliciesPerform other tasks as may be assigned by the Front Desk Manager Director of Rooms or GMRespond properly and take a supervisory role in hotel emergency or safety situation as well as ensure the proper control and instruction of said emergency procedures to the Front Desk DepartmentWork closely with Reservations and Sales to maximize occupancy rate and revenueKeep all departments notified of any fluctuations in business levels special guests groups etcEnsuring Exceptional Guest Service Provides services that are above and beyond for guest satisfaction and retention within the LHW standardsImproves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when neededDisplays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations and guest returnsStrives to improve service and empowers employees to provide excellent guest serviceEnsures that all Front Desk areas have an atmosphere that is conducive to the overall guest experienceReviews comment cards guest satisfaction results and other data to identify areas of improvementResponds to and handles guest problems and complaints Follow up on HotSos issuesObserves service behaviors of employees and provides feedback to individuals andor managersManaging and Conducting Human Resource Activities Establishes challenging realistic and obtainable goals to guide operation and performanceSolicits employee feedback utilizes and open door policy and reviews employee satisfaction results to identify and address employee problems or concernsEnsures employees are treated fairly and equitablyAssists in interviews and hires hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operationEducationExperience High School diploma or equivalent GED and 3 years experience in guest services front desk or related professional area ORTwo year degree from an accredited university in Hotel & Restaurant Management Hospitality Business Administration or related major and minimum 1 years experience in guest services front desk or related professional areaPrior supervisory experience required preferably in a hotel environmentSpecial SkillsEquipment Prior experience with HMS or similar Lodging Software preferredEfficient with computers Microsoft Office and web based systemsAbility to work under minimal supervision; self motivated & self starterEffective interpersonal and public speaking skillsEffective organizational skillsDemonstrated effective leadership and coaching skillsEssential Physical Requirements Ability to work a flexible scheduleAbility to stand and walk for full length of the shift up to 12 hours at one timeAble to perform various activities such as constant standing walking frequent bending reaching kneeling and squattingRoutinely handles objects weighing up to 15 lbs and on occasion may be expected to lift objects weighing up to 50 lbsBenefits Medical Dental Vision InsuranceResort DiscountsHouse Account 100 per monthHoliday Pay Paid Time Off and Sick Pay401k Retirement Plan & Roth 401kVoluntary Life InsuranceShort Term & Long Term DisabilityEmployee Assistance ProgramParking Credit or Discounted Bus PassesHealthy Lifestyle Winter Benefit