Receptionist

A Receptionist is responsible for operating a multi-line telephone system to answer incoming calls. The individual directs callers to appropriate personnel and completes a variety of administrative duties. The Receptionist usually works under direct supervision and expected to work as long as necessary to perform his/her job responsibilities.

Responsibilities:

• Retrieves messages from voice mail and forwards to appropriate personnel.
• Answers incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel or department.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers questions about organization and provides callers with address, directions, and other information.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Monitors visitor access.
• Tracks the In and Out of appropriate personnel.
• Receives, sorts, and routes mail; maintains and routes publications.
• Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Orders, receives, and maintains office supplies.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents.
• Performs filing, photocopying, and collating.
• Performs other tasks assigned.

Knowledge, Skills, and Experience

Essential:

• High School diploma or equivalent.
• Three to six months related experience and/or training.
• Read and comprehend simple instructions, short correspondence, and memos.
• Ability to carry out detailed written or oral instructions.
• Must be able to pass a drug test, background check, and fit for duty test.

Desired:

• Strong interpersonal skills for interacting with employees, customers, and vendors.
• Strong computer skills.
• Identifies and resolves problems in a timely manner.
• Manages difficult or emotional customer situations.
• Prefer candidates with proficient oral and written communication skills, technical skills, and functional skills.