Office Support Specialist - St Clair Shores - 40 Hours - Days

Office Support Specialist - St Clair Shores - 40 Hours - Days

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Ensures accurate and timely entry, access, and retrieval of information from the electronic medical record.

• Responsible for assigned work queues and reports- identifying, resolving and/or reporting workflow issues. Generate and analyze routine and/or special reports.

• May obtain pre-authorization/authorization for ongoing services per payer requirements and communicate status of authorizations to the team.

• Works with third parties that assist with documentation review to identify and resolve issues in the workflow process.

• May collaborate with leadership to ensure that clinicians meet required productivity expectations regarding scheduling and customer status (i.e., hospitalizations and discharges).

• Provides office support and act as a resource for team members, customers, medical staff, and other professionals.

• Coordinates and processes bi-weekly payroll as required.

• May maintain morning and afternoon staff report-in process to ensure knowledge of staff schedules and safety in the field.

• Prepares, completes, and processes documents and records that require knowledge of departmental operations.

• Provides exceptional customer service in resolving problems with access to services, complaints, etc.

• May assist in making warm welcome calls to customers and/or caregivers.

• Participates in the orientation of new employees.

• Coordinates and initiate timely communication amongst staff and patients.

• Participates in initiatives related to process improvements and enhancements.

• Performs other duties as assigned.

EDUCATION/EXPERIENCE REQUIRED:

• Requires high school diploma or G.E.D. equivalent. Associates degree or college coursework in business preferred.

• Requires computer proficiency, the ability to accurately type, and working knowledge of Microsoft Office. Experience with Outlook preferred.

• Requires strong organization and problem-solving skills, and the ability to adapt rapidly to changing priorities and tasks.

• Requires previous Home HealthCare experience or office/administrative support experience or completion of a college degree.

Additional Information

• Organization: Community Care Services
• Department: HHC Adm_Gnrl - St Clair Shores
• Shift: Day Job
• Union Code: Not Applicable