Operations Manager

Overview

At Heritage Home Service, we deliver top-tier residential plumbing, heating, cooling, and electrical services with an uncompromising focus on customer experience and operational excellence. Backed by decades of expertise and a highperformance culture, we are a trusted leader in home services-and we're growing fast.

We are hiring an Operations Manager to lead from the front. This is a highimpact leadership role for someone who thrives in a fastpaced environment and wants true ownership over people, performance, and outcomes. This is not a maintenance role-it's a builder role. You will develop teams, drive performance, and take ownership of a rapidly growing department.

Compensation

$100,000-$140,000 total compensation (salary + performance bonuses)

What We Offer

• Competitive Compensation - Your expertise and results are rewarded.

• Leadership Development - Build, coach, and elevate a team of technicians into high performers and future leaders.

• P&L Responsibility - Directly influence financial outcomes through operational excellence.

• Fast Career Growth - Proven leaders advance quickly as the business scales.

• High Autonomy - Operate with strategic guidance while making independent, realtime decisions.

• Comprehensive Benefits - Industryleading benefits and employee support.

Key Responsibilities

Leadership & Culture

• Lead, manage, and develop a team of Plumbing & Electrical Technicians.

• Set clear expectations and hold the team accountable to results and standards.

• Build a culture of ownership, urgency, and continuous improvement.

Revenue Growth & Strategy

• Drive team financial performance through goalsetting, reporting, and coaching.

• Use data to diagnose issues and drive improvement.

• Translate operational decisions into financial outcomes.

Operational Excellence

• Partner with operations, dispatch, and customer service to streamline processes.

• Improve efficiency through scheduling, workflow optimization, and performance tracking.

Customer Satisfaction

• Own the outcome of every job, including escalations.

• Ensure responsiveness, professionalism, and highquality service delivery.

Qualifications

• 5+ years of management experience in plumbing, electrical, or military service (technical background not required).

• Ability to inspire and drive personal and professional growth in team members.

• Commitment to delivering unmatched homeowner satisfaction.

• Strong leadership skills with a track record of achieving business goals.

• Detailoriented, organized, and effective at multitasking.

• Strong presentation and group communication skills.

• Confident, decisive communicator in a fastpaced, goaldriven environment.

• Proficient with computers and Microsoft Office (Excel, Word, PowerPoint).

Benefits & Perks

• Medical, Dental, and Vision Insurance

• 401(k) with 4% company match

• Paid Time Off & Paid Holidays

• Companyprovided life & disability insurance

Join Our Team

At Heritage Home Service, we don't just offer jobs-we build careers. If you're ready to make an impact, lead a talented team, and grow with a company that values your expertise, we want to hear from you.

Heritage Home Service may conduct a preemployment background check and drug test, subject to applicable law.