Program and Operations Manager- Billing and Assessments

The City of Richmond Department of Finance is seeking a highly qualified, experienced, and detail-oriented customer service professional to fill the position of Program and Operations Manager. The incumbent will be responsible for managing three units: Real Estate Tax, Personal Property, and Business Tax Units. Incumbents will oversee daily operations and direct work flow; conduct, attend, and participate in departmental staff meetings and meetings with other departments, city leadership, and citizens; review, prepare, and submit reports; assist in contract negotiations; develop, implement, and monitor policies and procedures; oversee correspondence; manage budgets and approve expenditures; and manage personnel.

• Reviewing Revenue Administration existing hardware and software to identify inefficiencies or limitations
• Assisting wih the implementation of new software and training staff
• Management & supervisory duties, recruiting, hiring, training, shadowing and evaluating
• Evaluate and analyze reports, manage budgets, and gather information
• Oversee Revenue Administration Programs (i.e. Tax Relief for the Elderly & Persons With Disabilities, Business License Incentive Program, Community Involvement)
• Daily and constant communication with Management and Supervisory staff
• Prepare and submit reports (monthly and ad-hoc as needed)
• Manage DMV Contracts
• Operational functions within the various units:
  • Billing Functions Real Estate Billing
  • Personal Property Billing
  • Updates on various forms for Business & Personal Property Tax
  • Bank Franchise
  • Daily Rental
  • New incentive Program

KNOWLEDGE:

• The incumbent will have knowledge ( or some combination of knowledge in) accounting, budgeting, and accounts payable/receivables. Considerable knowledge with computer programs such as Microsoft Office Suite; data analysis, data management, and electronic databases and related software applications.

SKILLS:

• The incumbent will be skilled in communicating and coordinating with various internal and external departments, creating and implementing policies and procedures, and gathering and interpreting data routinely.

ABILITIES:

• The ideal candidate will be adaptable and able to think critically to organize, multitask, and problem solve.

• Bachelors degree in business, accounting, finance or public administration or field related to assignment.
• Six years of journey-level professional experience in area related to assignment.
• Two years of supervisor experience.
• A Masters degree in Business or Public Administration or field directly related to assignment is preferred.
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.