Front Desk Agent - Steady Extra (Harrah's LV)

Job Summary:

As a Front Desk Agent, you will be responsible for completing arrival and departure transactions for guests checking in/out of the hotel. Additionally, Front Desk Agent are resources for all guest questions with an upbeat and positive attitude and are the first line of defense when resolving guest complaints. Check-in and check-out guests respond to inquiries and complaints in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Standard Operating Procedures and Standard of Service.

• Register guests to room while receiving all pertinent information accurately.
• Perform guest registration and room assignments, accommodating special requests whenever possible.
• Pre-register and block reservations.
• Take same days reservations, and when necessary, future reservations following hotel rate structures and selling strategies.
• Handle guest check-in and check-out in accordance with hotel credit and cash handling policies in an efficient and friendly manner.
• Resolve customer complaints and answer guest inquiries in connection with hotel services, in-house events, directions, local attractions, etc.
• Troubleshoot all in-room movies / phone / billing problems.
• Cancel room reservations according to procedures.
• Prepare key packets and ensure miscellaneous brochures are fully stocked.
• Perform other tasks as assigned by supervisor or assistant manager.
  

Process check-in and check-out transactions for guests
Assist guests with questions about the city and property
Assist guests with booking dinner, show, etc. when necessary
Assist with guest service recovery when possible
Always maintain an upbeat and positive attitude
Responsible for staying informed of current events in hotel to effectively assist guests
Acts as a liaison on behalf of the guest to expedite guest requests
Maintains a professional and courteous attitude towards all guests (internal and external)
Anticipating guests' needs and guest expectations
Greet all guests with the proper introduction and makes them feel welcome
Answers telephone promptly with a pleasant voice
Attends to all guest inquiries, assists guests with problems, complaints, or special needs
Maintains accuracy in cashiering
Effectively generate reports according to shift
Provide rate information for future or current dates
Processes casino status changes on guest folios; attaches needed paperwork to all checked out folios;
Keeps stations neat and well stocked with supplies.

Must be 18 years of age or older
Strong Interpersonal and communication skills and be a team player
Proficiency in a second language would be beneficial
Self-starter with strong problem-solving ability
Preferred one year experience in front desk or guest service field; 6 months experience in basic computer knowledge
Excellent oral and written communication in English
Heavy telephone volume
Must be able to tolerate secondary smoke
Close knit environment with constant co-worker involvement
Must be able to complete several tasks at once with accuracy
Must be able to stand for entire shift (an average 8-hour shift).

ADDITIONAL REQUIREMENTS

Ability to perform reaching, stooping and /or crouching motions repeatedly
Must be able to communicate verbally
Must be able to lift 25lbs.

Disclaimer : This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainments employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.