Administrative Assistant

Customer Support & Communication

• Serve as the primary point of contact for customers regarding order status, repair updates, and general inquiries.
• Provide timely, professional, and accurate responses to customer requests.
• Build strong relationships with customers by delivering exceptional service and proactive communication.

Order Management

• Process, update, and maintain customer orders from initiation through completion.
• Review purchase orders for accuracy and ensure all required documentation is complete.
• Monitor order progress and resolve discrepancies or delays by collaborating with internal teams.
• Ensure all order data is accurately entered and maintained in internal systems.

Repair Team Coordination

• Work closely with the repair team to schedule, prioritize, and track repair activities.
• Communicate repair requirements, timelines, and changes to both internal teams and customers.
• Support the repair workflow by ensuring all parts, documentation, and approvals are in place.

Tracking & Reporting

• Track orders, repairs, and shipments to ensure ontime delivery and customer satisfaction.
• Provide customers with regular status updates and detailed tracking information.
• Generate internal reports on order status, repair progress, and performance metrics as needed.

CrossFunctional

Collaboration

• Partner with logistics, planning, engineering, and quality teams to resolve issues and maintain smooth operations.
• Escalate challenges appropriately and follow through until resolution.
• Support continuous improvement initiatives to enhance customer experience and operational efficiency.

Qualifications

• Previous experience in customer service, order management, supply chain, or repair operations preferred.
• Strong communication skills with the ability to manage multiple priorities.
• High attention to detail and strong organizational skills.
• Proficiency with Microsoft Office

Job Type & Location

This is a Permanent position based out of Beavercreek, OH.

The pay range for this position is $20.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Beavercreek,OH.

This position is anticipated to close on Jun 11, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions.

We help visionary companies advance their engineering and science initiatives through

access to specialized experts who drive scale, innovation and speed to market.

With a network of almost 30,000 consultants and more than 4,500 clients across the U.S.,

Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without

regard to race, sex, age, color, religion, national origin, veteran status, disability,

sexual orientation, gender identity, genetic information or any characteristic protected

by law.

If you would like to request a reasonable accommodation, such as the modification or

adjustment of the job application process or interviewing process due to a disability,

please email ... for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the

city and county of San Francisco, we will consider for employment qualified applicants

with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a

condition of employment or continued employment. An employer who violates this law

shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process,

including sourcing, screening, and evaluating candidates. AI helps assess applications

and qualifications, but final decisions are made by our hiring team. By applying, you

acknowledge and agree that your application may be reviewed using AI tools.