Office Assistant I - Harborcreek Family Physicians

UPMCs Harborcreek Family Physicians is seeking a friendly and detail-oriented Office Assistant I to join our team and create a welcoming experience for every patient. In this role, you will support daily operations by scheduling appointments, assisting patients in person and by phone, and ensuring accurate demographic and insurance information. If you are organized, customer-focused, and thrive in a fast-paced healthcare environment, we encourage you to apply. This full-time position will work 8-hour shifts, Monday through Friday, between the hours of 7:45am and 6:00pm. No holidays, nights or weekends are required. Title and starting pay rate of this position may vary based on years of experience.

Responsibilities:

• Verify necessary information and records in the medical record and computerized scheduling system.
• Schedule, coordinate, and reschedule patient's appointments.
• Relay necessary messages to staff and providers.
• Greet and register patients in a polite, prompt, helpful manner.
• Provide any necessary instructions/directions.
• Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
• Maintain clean, orderly waiting area including beverage area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone, screens calls, takes messages, and provides information.
• Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Complete necessary paperwork such as encounter forms and referrals.
• Use computer system to generate information necessary for billing.
• Answer questions regarding patient appointments and testing.
• Complies with all UPMC Health System policies and procedures.
• Maintain strict confidentiality related to medical records and other data.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.