Office Administrator / Front Desk Concierge $30/hr

Office Administrator / Front Desk Concierge $30/hr
New York City, NY (Midtown) - onsite

40 hours/week (standard business hours, potential for slight flexibility)

Why is this role open? (Coverage, looking for perm, etc.)
Replacement role; seeking a high-quality resource with potential for long-term fit
Assignment Duration: 3–6 months
Possible for extension? Yes
Potential to convert to FTE based on performance and business need (rate to be determined)
Overview of Work Environment/Client Nuances:
Professional, high-visibility corporate office environment requiring a polished, hospitality-driven approach. This role is client-facing and sets the tone for the workplace experience, requiring a high level of professionalism, attention to detail, and proactive service.
Team Overview:
Part of the Workplace Experience/Facilities team supporting employees, clients, and visitors. Works closely with office leadership, facilities, and vendors (including catering and building management).

Resource's Typical Working Day:
• Greet and welcome employees, clients, and guests with a professional and friendly demeanor
•Manage front desk operations, including sign-in procedures and visitor management
•Coordinate meeting room bookings, setup, and readiness
•Perform daily workplace checks (cleanliness, organization, supplies, catering setup)
•Handle incoming calls, emails, and service requests
•Support events and meetings as needed
•Partner with facilities and vendors to resolve any issues promptly
•Create a seamless, "white glove” experience for all visitors

Must Have Skills:
• Exceptional customer service and interpersonal skills
•Strong organizational and multitasking abilities
•Professional presence and communication skills
•Ability to remain calm and solution-oriented in a fast-paced environment
•High attention to detail
•Proactive mindset with strong follow-through

Nice to Have Skills:
• Hospitality or hotel front desk/reception experience
•Experience in corporate office or workplace services environment
•Event coordination or meeting support experience
•Familiarity with concierge-style service delivery

Years of Experience:
2+ years in a front desk, hospitality, or customer-facing role
Education:
High school diploma required; associate or bachelor's degree preferred
Software Skills:
• Microsoft Office (Outlook, Teams, Excel, Word)
•Calendar and room booking systems
Pre Screening Questions:
• Describe your experience in a high-end customer service or hospitality role
•How do you handle multiple priorities at a busy front desk?
•Can you provide an example of delivering a "white glove” experience?
•Are you comfortable working fully onsite in NYC?
•What systems or tools have you used for visitor management or scheduling

Summary:
As a *** Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service
experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer
service to the clients and visitors of a designated building.
What You'll Do:
• First point of contact for all those entering the facility. Greet them with a friendly and welcoming
demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create
presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services
including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a
professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the
room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the
safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by
the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing
procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
What You'll Need:
• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

Custom Fields:
Name: Is this opportunity convert to Perm or Potential Convert to Perm?
Value: None