Cash Applications and Collections Administrator

at Stride, Inc in Boise, Idaho, United States

• Retrieve daily bank deposit reports and supporting remittance documentation for multiple bank accounts, credit card providers, and payment portals and identify applicable line of business
  
• Prepare daily journal entries for cash posting
  
• Resolve unidentified payments within 30 days of receipt
  
• Accurately apply payments to customer accounts from customer remittance details, and monitor unapplied cash balances
  
• Generate and distribute reports of cash application activity to key business partners
  
• Assist in the reconciliation of Remitted Receipts (unidentified payments)
  
• Manage an on-going ACH campaign to reduce the number check payments
  
• Assist in the month end close processes
  
• Manage team email box inquiries, acting as a Tier 1 resolution agent where applicable, and assign open issues to appropriate team members
  
• Assist Billing with manual processes that do not require invoice generation in sub-ledgers
  
• Assist with collection efforts
  
• Analyze trends and suggest process improvements and innovative solutions
  
• Contact customers and schedule resolution sessions to understand the order-to-pay cycles of our customers
  
• Resolve invoice discrepancies to ensure timely and accurate receivables
  
• Demonstrate effective decision-making skills, applying critical thinking to understand impact
  
• Possess a sense of urgency and proactive approach with the ability to meet deadlines and analyze a high volume of A/R activity
  
• Adhere to department policies, procedures, and SOX controls
  
• May assist with the preparation of month end close schedules, accruals, journal entries, G/L account reconciliations, accounting activity reconciliations, and audit support
  
• Maintain accurate and updated procedures and support process improvement
  
• Apply core competencies including Effective Communication, Accountability, Prioritization, Ownership, Technical Acumen, Operational Excellence, and Proactiveness
  

• 3-4 years of Cash Receipts or Accounting experience
  
• Advanced Excel skills
  
• NetSuite
  

• Computer literate in Microsoft Office, Windows 10
  
• Aptitude to multi-task effectively and prioritize work in a fast-paced work environment with daily/monthly deadlines
  
• Prior exposure to SOX controls and the ability to quickly and appropriately respond to external Auditor inquiries a strong advantage
  
• Highly ethical professional with strong business acumen
  
• Ability to be exacting, thorough and with a high level of attention to detail, while still meeting deadlines
  
• Analyze and resolve problems, offer sound solutions where needed
  
• Strong teamwork
  
• Excellent written and oral communication skills
  
• Ability to clear the required background check
  

• Bachelor's degree (preferably in accounting)
  
• Understanding of accounting and/or revenue processes
  
• Understanding of SOX compliance