Burnsville Mazda Warranty Administrator

For more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities. As a family-owned, family-run company, weve grown to 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois.

We lead with innovion , technology, and a promise to deliver an exceptional experience every time.

• And your work here mters: a portion of every vehicle sold and serviced supports the Walser Foundion, investing in schools, nonprofits, and workforce programs in our communities.

At Walser, success starts with people. Join us to build a career where you can grow, belong, and make a real impact.

Compension: $19-24

Wh Youll Do:

• Ensure warranty repairs are carried out to the highest standards of quality possible to ensure customer sisfaction
• Book Warranty tickets
• Manage the warranty and extended warranty schedules along with the credit card schedules and maintain a working relionship with accounting
• Responsible for checking, verifying, and processing vehicle warranty forms
• Record, check, and process all claim informion in line with manufacturer conditions
• Process and reconcile claim settlement paperwork received from manufacturers and concessionaires
• Receive and reconcile payment summaries from concessionaires and record all under/overpayments, making enquiries and investigions as approprie and recommending sums for write off
• Correct and resubmit rejected claims where it is felt th the claim is valid. Reporting on claims rejected for which a resubmission is not possible
• Ensure th correct charges are made as approprie on goodwill claims
• Proactively investige overdue claims and discuss issues raised with manufacturer/concessionaire representives and fellow staff as approprie
• Investige and query unsettled and short paid claims, and assess their causes
• Help to ensure a customer-sisfying level of service in respect of warranty work performed
• Explain warranty conditions and procedures to internal customers to avoid misunderstanding and conflict
• Control all filing of claim paperwork to ensure a clear audit trail which can be clearly followed and proven to any manufacturers /concessionaires warranty auditor
• Close customer pay and internal repair orders when necessary
• Assist in end of day cashier close, cashiering customer and training cashiers when necessary
• Must wear safety eyewear all times when in dealership service departments
• Must wear hard-toed shoes and slip resistant footwear in when in dealership service departments
• All other duties, tasks and/or projects as assigned
• Additional Duties
• Inspect, monitor, and process P2P invoices to ensure accuracy
• Ensure PDI billing is processed correctly to OEM and payment is received to clear schedules
• Monitor sales rebes weekly to ensure payment is received from OEM; escale errors to the GM for correction
• Monitor due bill schedule weekly to ensure there are no items over 60 days outstanding
• Uphold Walsers Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded

Wh You Bring:

• Must have strong da entry skills to enter informion onto the computer and other warranty systems
• Ability to opere current computer software (Word, Excel, Manufacturer website, etc.)
• Ability to assess and report on warranty repairs
• ADP experience highly desired
• A good understanding of automotive parts and cars is desired
• Good interpersonal and communicion skills
• Must be extremely detail oriented
• Must have a positive titude and work well in a team environment

Whs In It For You?

• Paid Time Off (PTO) Take time to relax, spend with family, or enjoy personal time away

• Career Growth & Opportunity for Advancement We promote from within and provide clear career phs, mentorship, and opportunities to develop and grow your career.

• Fertility & Adoption Assistance: Receive up to $10,000 in financial assistance for fertility trements and adoption expenses.

• Comprehensive Health Benefits: Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access to Blue Cross Blue Shield medical coverage and access to additional wellness benefits.

• Life Insurance & 401(k) with Employer Mch: Plan for your future with company-paid life insurance and a 401(k) program th includes an employer mch.

• Paid Clothing Program: Twice a year, choose from a hand-cured collection of branded Walser apparelon us.

• Employee Discounts: Enjoy exclusive employee discounts across products and services.

• Employee Resource Groups: Connect, learn, and grow with our inclusive Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans Walser.

• Community Involvement Make an impact through volunteer opportunities with the Walser Foundion, supporting local causes and giving back to the communities we serve.

• Employee Assistance Program (EAP) Support for personal and professional challenges

• Referral Program Earn referral bonuses for referring talented candides

Apply today and help drive operional excellence Walser Automotive Group!

Reasonable accommodions may be made to enable individuals with disabilities to perform essential functions. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.