Administrative Receptionist, Full Time

General Position Summary:

Greets visitors and maintains visitor logs. Answers and correctly routes calls. Responds to

internal and external inquiries and distributes accurate information. May perform some

administrative activities such as booking meeting rooms, arranging transportation, receiving and sending mail and packages. May help to complete security procedures such as issuing badges or visitor passes.

Performs the day-to-day technical, clerical, and supportive functions required to ensure effective operation of work area. Serves as the first point of contact - ‘gatekeeper’- for general inquiries within the Administrative Services building, second floor.

This position is considered a key critical entry level position, which makes the employee eligible for a maximum 6% in pay increases in the first 6 months of employment, based on competencies.

Essential Functions / Major Responsibilities:

· Assists with coordination of work flow on the second floor of the Administrative Services Building.

· Answers calls, questions, and e-mails from employees and visitors. Reroutes as necessary.

· Sorts and distributes mail on the second floor of the Administration Services Building as a daily routine.

· Distributes faxes received to the appropriate person as a daily routine.

· Assist visitors in finding their way as needed.

· Announce visitors as necessary.

· Assists in maintaining schedules for all conference rooms, audio/visual equipment, and hospital vehicles.

· Intake of patient complaints as needed and reports such in RL6 event system.

· Order and maintain stock in central supply area.

· Arranges travel and conference registration as needed.

· Participates and attends meetings as assigned.

· Displays proper etiquette and mannerisms that reflect the SHINE Behavior Standards.

· Promotes the Patient Safety Standards as a core value of the organization.

Secondary Functions:

· Participates in departmental and association wide informational meetings and inservices, including staff meetings, association wide forums, and seminars as needed.

· Conducts special projects and research as assigned.

· Cross-trains with others on the floor as needed.

· All other duties as assigned.

Additional / Seasonal Responsibilities:

· Work load increases with special events and projects and during any extended time off by other employees.

Job Scope:

This job involves:

· Recurring work situations with occasional variations from the norm.

· A moderate level of complexity.

· Typical operation from established and well-known procedures.

· Performance under moderate supervision.

Supervisory Responsibility:

· None.

Interpersonal Contacts:

Contacts:

· Are normally made with others both inside and outside the hospital.

· Are made with own department as well as other departments or locations.

· Frequently contain confidential/sensitive information necessitating discretion at all times.

· Are made via telephone, e-mail, and face-to-face interaction.

· Are usually made with staff and visitors, with minimal physician and patient contact.

Specific Job Skills & Mental Activities:

This position requires operational knowledge of all equipment on the second floor of the Administrative Services building including: fax, printers, copy machine, binding machine, badge systems, phone systems, proxima, overhead projector, and computer programs (including MS Office, e-mail, internet, and the Hospital Information Systems).

This employee must be service oriented and have excellent customer service skills, computer skills, organizational skills, multitasking skills, professional interpersonal skills, time management skills, verbal & written communications skills, telephone etiquette, and the ability to prioritize work.

Must be able to read, write, speak, and understand English.

Education and/or Experience:

· High school diploma or equivalent (required).

· Basic computer skills (required).

· Two years office experience (preferred).

Physical Demands & Job Conditions:

Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting most of the time, but may involve walking or standing for brief periods of time. The worker is exposed to extensive computer work, extensive close work, and encounters with upset/disturbed individuals.

Physical motions include finger dexterity, standing, walking, talking, reaching, feeling, sitting, bending, grasping, listening/hearing, handling, lifting up to 20 pounds, and repetitive motions of the hands, wrists, and feet.

This is a safety sensitive position