Medical Unit Receptionist, ICCU

Medical Unit Receptionist Job Code: NU5000 ABOUT US

We are ushering in a new era of healthcare where achieving good health is just the beginning. At UVA Community Health, part of the world-class UVA Health academic health system, we are committed to caring for the whole person by building meaningful connections with our patients i n the local setting of UVA Healths community hospitals, outpatient locations, and provider offices. By combining our teams talent and expertise, the breadth of capabilities across the entire UVA Health system, and our dedication to community wellness, we are bringing expert care close to home.

As a member of the UVA Community Health team, individuals contribute to patient care decisions, support advanced medical technologies, and experience the satisfaction of making a difference in peoples lives every day.

JOB TYPE Classification: Non Exempt Supervises Positions: JOB SUMMARY

Performs clerical and receptionist roles to facilitate the efficient operation and maintenance of the patient care area under the supervision of the health care team members. Provides and documents under the direction and supervision of the Assistant Nurse Manager/Nurse Manager.

QUALIFICATIONS Education:

High School Diploma or GED required.

Experience:

1 year of experience in healthcare preferred. Prior secretary experience preferred. Refer to the Life Support Training Policy for additional details.

Licensure:

N/A

Additional Skills/Requirements Required:

Demonstrates proficiency in verbal and written communications. Ability to work in a stressful environment. Must be able to work as a team player with medical staff, nursing staff, visitors, patients, and other hospital employees.Computer literacy (spreadsheets, word process, packaged systems). Knowledge of operation of general office equipment. Interpersonal communications skills. Detailed oriented. Able to handle stressful situations. Maintain organization when dealing with multiple demands/assignments.Must be able to work independently. Has the ability to set priorities which will expedite essential patient care.

Additional Skills/Requirements Preferred:

Experience with answering multiple phone lines. Basic computer skills. Excellent customer service behaviors.

Competencies:

• Communications: Communicates effectively with all levels of clinic staff and visitors.
  • Greets and assists visitors to the department.
  • Answers all incoming telephone calls and provides accurate information as needed.
  • Attends assigned meetings and contributes positively to serve as communication ambassadors for the organization.

The incumbent may be asked to perform additional duties as assigned.

PHYSICAL DEMANDS Physical Demand Code:

Medium to Heavy Physical Demand: The job requires constant standing, frequently walking, and bending/stooping. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Community Health.

OTHER

• May require the use of safety equipment, such as HEPA mask, for infection prevention:
• On call responsibilities as directed:
• Ability to travel between campus buildings, remote facilities, and out of town as needed:

• Yes
• Yes
• Yes

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physicians Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.