Part Time Administrative Assistant / Customer Service Coordinator

About Us

We are a well-established manufacturing company dedicated to producing high-quality products and delivering exceptional service. Were looking for a detail-oriented and highly organized Administrative Assistant/Secretary to support our daily operations and ensure smooth office workflow. We are looking for a part-time leading up to full time team member to join the family. This is an IN-PERSON position. Looking for someone Wednesdays, Thursdays & Fridays to start. Flexible on hours, open for discussion.

Position Overview:
This role is ideal for someone who enjoys varietycombining office administration with customer communication, order processing, and logistics coordination. Youll be a key part of keeping operations running smoothly.

Key Responsibilities

Administrative & Office Support
Answer phones, greet visitors, and manage general email inquiries
Prepare and maintain documents, reports, and internal records
Schedule meetings, appointments, and company events
Support filing, data entry, and basic HR or accounting tasks

Customer Service
Respond to customer inquiries via phone and email
Process customer orders and update order status in the system
Resolve customer issues or route them to appropriate departments
Maintain positive relationships with customers and vendors

Logistics Coordination
Schedule shipments and coordinate with carriers/freight companies
Prepare shipping documents, packing lists, and labels
Track and update delivery statuses
Assist with inventory checks and order fulfillment
Communicate delays, shipping changes, or production updates to customers

Required Qualifications
Experience in administrative support, customer service, or logistics
Strong organizational and multitasking skills
Excellent communication and problem-solving abilities
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to work in a fast-paced environment and manage shifting priorities
Reliable, professional, and detail-oriented

Preferred Qualifications
Experience in a manufacturing or industrial environment
Familiarity with accounting software or logistics software
Knowledge of basic shipping processes (UPS/FedEx/LTL freight)