Permit Clerk

The Permit Clerk provides assistance to the general public in the processing of building permits and licenses, coordination of inspection activities, answering of general inquiries, and performing a variety of administrative and clerical duties for the development department. 1 Provides and delivers information and direction to the general public regarding application procedures for all types of development, construction permits, and occupational licenses; answers telephones and walk in inquiries; directs personnel to the appropriate area per request and ensures all questions are answered regarding licensing or permitting.

2 Reviews, accesses, inputs, and retrieves information from computer applications for provisions of all required information or documentation.

3 Directs applications for necessary review and monitors progress of permit and license review; organizes correspondence regarding permitting and licensing; processes and manages Certificate of Occupancies, Violation notices, and other development documents.

4 Verifies the completion of all required reviews and notifies the applicant of approved permits and licenses; tracks and catalogs all applications, engineer letters, surveys, and cancellation letters; once all approvals have been met issues permits and licenses once all documents are verified.

5 Serves as a liaison between reviewer and the applicant and tracks permits through inspection process to advising the customer of the status, problems, and final approval; coordinates inspections and other activities with various district offices.

6 Handles applicant questions and problems regarding permit requirements, and refers technical questions to appropriate staff, and advises customer of action taken as necessary; manages the maintenance of permit application and registration forms for current occupants and updated occupants; performs special event permitting tasks and ensures all registrations, payments, and processing are completed efficiently and effectively.

7 Balances cash register to receipts and prepares reports; enters all pertinent information into appropriate tracking systems and facilitates transfer of bank bags and monitors other cash handling procedures.

8 Performs any and all other work as needed or assigned

EDUCATION:

• High school diploma or GED.

EXPERIENCE:

• Two (2) years of heavy customer service or general office/administrative experience.

EQUIVALENCY:

• Associate degree (or higher) in a business/public administration field plus one (1) year of the required experience will meet the education and experience requirements.

PREFERENCES:

• Spanish/English bilingual skills is a plus.
• Knowledge of SAP.
• Knowledge of Chapter 52 Administrative Procedures for the Construction Codes.
• Experience handling permits within a municipal government which involved collecting/recording fees, calculating balances/totals and posting revenues to the general ledger.

NOTE:
Knowledge and expertise in Accela and/or Posse software systems are preferred.

ONLINE EXAM DESCRIPTION:

• Exam covers Data Entry, Customer Service, Error Detection, Reading Comprehension, and Written Communication.
• Time Limit: 2.5 hours

Knowledge and Skills

1 Knowledge of basic development and construction permit requirements for all permit types.

2 Knowledge of general permit processing and specific procedures for assigned area.

3 Knowledge of data management and approval process.

4 Knowledge of the City of Dallas offices and functions, land development, and construction terminology.

5 Ability to communicate effectively orally including excellent telephone etiquette.

6 Ability to operate office machines such as computers, cash registers, phones, copier, and fax machine.

7 Ability to perform basic mathematical computations.

8 Communicating effectively verbally and in writing.

9 Establishing and maintaining effective working relationships.

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

For evaluation purposes, acceptable qualifying experience for all positions must have been in a paid capacity unless noted otherwise in the minimum qualifications for the posted position.

Additionally, 30+ hours per week will be counted as full-time employment and will receive full credit for the amount of time employed. A minimum of 15 through 29 work hours per week will be counted as part-time employment and will receive half credit for the amount of time employed.