Bedrock Sandals - Customer Service Associate

Bedrock is quickly growing and we're expanding our Customer Service Team - come be a part of an awesome crew!

Bedrock Sandals Bio:
In 2011, Nick and Dan created the first Bedrock Sandal for themselves and friends while working river restoration jobs. Now, nearly 15 years later, we have become one of the most reputable brands in adventure sandals. In late 2019 we relocated our operations to the outdoor hub of Missoula, Montana. At Bedrock Sandals we strive to create the best outdoor footwear through adventure driven design with a mission of simplifying and enriching our customers lives with the freedom of our high quality, versatile, and repairable footwear. We aim to manufacture our products in the most socially responsible and least environmentally harmful way while giving back to restoring our environment through our 1% for the Planet commitment.

Culture:
We are a company that thrives on our ability to be open and vulnerable, being able to admit our own mistakes and learn from them, and that shows respect for one anothers experiences. Our culture is deeply collaborative with continual learning for all employees. We promote positive work life balance with time off to test our products.

The Position:
Our small customer service team is an essential component of our direct sales growth and customer retention strategy - both of which are key pillars of the Bedrock business. This is a full time, in person position. Your role will be vital to Bedrocks epic service commitment to our customers and is responsible for assisting folks online, on phone, and in person as well as answering customer service inquiries, processing and cleaning repairs, and taking inventory to our fulfillment center.

Required Experience:
- Customer Service rooted in creating awesome experiences and going above and beyond
- Experience working in a fast paced and evolving work environment
- Technological experience in e-commerce web apps, email software, and spreadsheets
- Excellent communication skills, including but not limited to listening for customer needs, describing unique product features, and communicating with the appropriate team members on behalf of customers

Personality Attributes:
Takes pride in their work, has an awareness of their areas of improvement, is willing to take risks to grow.
Stoked to make it happen for the team, company, and customers! Empathetic, caring, and encouraging to others.

Duties include but are not limited to:
- Assist Bedrock Customers through email, phone, and in-person
- Process and clean footwear repairs
- Give reports to management on product and service feedback from customers
- Dropping off inventory at the fulfillment center
- Use spreadsheets to process, monitor, and track work
- Maintain high quality standards
- Keep workstations clean and organized
- Ability to do repetitive hand work and occasionally lift and carry 40 lb boxes, with reasonable accommodation, as needed
- Attend events and assist Bedrock Team in additional ways as special projects and needs arise

Start Time:
Late June / Early July

Hourly work schedule:
40 hours a week
Operating Hours Monday-Friday 8:00AM-4:30PM (1 hour lunch) or 8:00AM-4:00PM (30 minute lunch)

Starting Salary:
$23 per hour
Benefits: Paid Time Off + Paid Holidays, Adventure Time Off, Access to Company Health Care Plan, Retirement Plan, Professional Industry Discounts

To Apply, please e-mail ... with the job title you are applying for, a resume, brief cover letter, and 2 professional references.