Employment Office Clerk - Lakeland

The Employment Office provides signature customer service to job seekers and hiring managers throughout Publixs corporate offices, distribution centers, manufacturing facilities, and stores. Within the department, the Employment Office Clerk impacts a candidates experience and initial impressions of Publix. Ideal candidates for this role have strong customer service skills including professionalism, patience, and a people-first attitude. They should possess a strong work ethic and have a positive and flexible demeanor to handle a fast-paced and evolving environment.

In our offices, we value in-person interactions, similar to those our store associates have with customers. This role is a face-to-face, office-based position, located at Publixs Lakeland corporate office.

What youll do:

• coordinate applicant processing and paperwork, and facilitate employment screening processes
• professionally answer and respond to a large volume of customer calls daily
• create, monitor, and facilitate activity related to job requisitions
• coordinate contingent workforce
• provide premier customer service to hiring managers, department administrators, and applicants while multitasking various responsibilities

• High school diploma or equivalent experience
• at least one year of general office experience
• previous call center experience
• basic skills with Microsoft Access, Excel, and PowerPoint
• intermediate skills with Microsoft Word
• strong written and verbal communication skills
• excellent time management skills and the ability to work efficiently in a fast-paced environment with competing priorities
• flexible and adaptable to adjust style and approach in response to differing circumstances
• willingness to work extended hours as business needs require

• two or more years of clerical experience
• bilingual in English and Spanish
• 1 year call center experience
• general knowledge of HR processes and HRIS
• basic skills with SAP
• intermediate skills with BrassRing Applicant Tracking System (ATS), Employment Eligibility System (EES), Physical Agility Test (PAT), and AMS (Applicant Management System)
• knowledge of Publix organizational structure and understanding of company and department policies

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans plan
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: Benefits - Jobs (publix.com)