Information Technology Manager/Administrative Coordinator

Posting Number: S26351P Working Title: Director of Enterprise Resource Planning (ERP) Salary Range $120,000 -140,000 Employee Class: Civil Service Department: Application Services Full-time/ Part-time: Full-time Hours Per Week: 40 Standard Work Week Monday-Friday and some evenings and weekends Benefits This position is eligible for health, dental, life insurance and other benefits through Chicago State University. Click here for a complete list of benefits: Job Summary Chicago State University (CSU) seeks a highly experienced and strategic Director of Enterprise Resource Planning (ERP) to provide enterprise-wide leadership for the university's Ellucian Banner ERP ecosystem and its extensive portfolio of ancillary systems. This role is responsible for the overall vision, governance, architecture, and operational excellence of ERP and integrated enterprise applications supporting Finance, Human Resources, Student Information Systems and Financial Aid. The Director will serve as a senior leader within IT, advising executive leadership and driving institutional transformation through technology, data, and process innovation. Job Description Enterprise ERP Leadership & Strategy Define and execute a long-term strategy for the Ellucian Banner ERP ecosystem, including all core modules (Student, Finance, HR/Payroll, Financial Aid) Establish enterprise-wide ERP governance, prioritization frameworks, and roadmap planning Serve as a trusted advisor to executive leadership on ERP capabilities, risks, and opportunities Comprehensive ERP Ecosystem Management Oversee all components of ERP operations, including: Core Banner modules and configurations Database management and performance (e.g., Oracle environments) Integrations, APIs, and middleware (e.g., Ethos, custom integrations) Reporting environments and data architecture Security roles, access controls, and compliance frameworks Ensure seamless interoperability between Banner and ancillary applications (e.g., CRM, LMS, HR systems, finance tools, data warehouse) Ancillary Systems & Integrations Lead strategy and oversight for a broad portfolio of third-party and campus systems integrated with ERP Ensure data consistency, system reliability, and optimized workflows across platforms Drive modernization efforts, including cloud adoption and system rationalization Operational Excellence & Service Delivery Ensure high availability, performance, and continuous improvement of ERP services Establish and monitor KPIs, SLAs, and user satisfaction metrics Lead incident management, change management, and release processes Vendor & Contract Management Oversee strategic relationships with Ellucian and other vendors Negotiate contracts, licensing, and service agreements Manage external consultants and implementation partners Team & Organizational Leadership Lead, structure, and develop ERP and enterprise applications teams, including functional and technical staff Build organizational capability in ERP administration, integrations, and data management Foster a culture of accountability, collaboration, and service excellence Security & Compliance Ensure ERP systems meet regulatory, audit, and security requirements Maintain robust controls around sensitive institutional data Minimum Qualifications CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER Bachelor's degree in Information Technology or related field (Master's strongly preferred) 10+ years of progressive experience managing ERP systems, with significant experience in higher education Deep expertise in Ellucian Banner, including multiple functional modules (Student, Finance, HR, Financial Aid) Demonstrated experience managing the full ERP ecosystem, including integrations, databases, reporting, and ancillary systems Proven leadership experience at a senior level (Director) with responsibility for strategy, governance, and team leadership Strong understanding of higher education business processes and regulatory environments Preferred Qualifications Experience with Ellucian cloud offerings (Ethos, Experience) Knowledge of Oracle database environments and ERP architecture Experience leading large-scale ERP transformations or cloud migrations Experience with data warehousing, analytics, and business intelligence tools Knowledge, Skills and Abilities Excellent oral and written communications skills Knowledge of the systems and operations used within the areas and departments of responsibility Ability to oversee and coordinate activities of assigned staff Ability to effectively communicate with other colleagues, supervisors, administrative staff, and other campus/agency units Ability to identify and resolve technical and personnel problems Ability to effectively communicate and professionally interact with all staff levels Work Environment Chicago State University is a comprehensive public university located on the south side of Chicago, committed to academic excellence, access, and community engagement. CSU serves a diverse student population and is dedicated to innovation, operational excellence, and student success.