Reception-Scheduling Secretary

JOB SUMMARY/PURPOSE Performs receptionist duties and clerical support for the department. DEPARTMENT DESCRIPTION The Samaritan Health Services Sleep Center provides patients with various diagnostic tests to detect all aspects of sleep disturbances and neurological related disorders. EXPERIENCE/EDUCATION/QUALIFICATIONS High school diploma or equivalent required. Associate#s degree preferred. Prior experience in reception or customer services required. Experience or training in medical terminology strongly preferred. Prior experience in a hospital or medical office setting preferred. KNOWLEDGE/SKILLS/ABILITIES Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. Communication - Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas. Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure. Confidentiality - Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information. Medical Terminology - Knowledge of medical records, procedures and terminology. Ability to read, interpret, and apply policies, procedures, laws, and regulations. PHYSICAL DEMANDS Rarely (1 - 10% of the time) Occasionally (11 - 33% of the time) Frequently (34 - 66% of the time) Continually (67 # 100% of the time) LIFT (Waist to Eye: up to 54#) 0 - 20 Lbs LIFT (Overhead: 54# and above) 0 - 20 Lbs CARRY 1-handed, 0 - 20 pounds CARRY 2-handed, 20 - 40 pounds SQUAT Static (hold #30 sec) KNEEL (on knees) REACH - Upward CLIMB - STAIRS STAND WALK - LEVEL SURFACE LIFT (Knee to chest: 24#-54#) 0 - 20 Lbs BEND FORWARD at waist ROTATE TRUNK Standing LIFT (Floor to Waist: 0#-36#) 0 - 20 Lbs ROTATE TRUNK Sitting REACH - Forward GRASP Hand/Fist SIT MANUAL DEXTERITY Hands/wrists FINGER DEXTERITY PINCH Fingers

• JOB SUMMARY/PURPOSE

• Performs receptionist duties and clerical support for the department.

• DEPARTMENT DESCRIPTION

• The Samaritan Health Services Sleep Center provides patients with various diagnostic tests to detect all aspects of sleep disturbances and neurological related disorders.

• EXPERIENCE/EDUCATION/QUALIFICATIONS

• High school diploma or equivalent required. Associate's degree preferred.

• Prior experience in reception or customer services required.

• Experience or training in medical terminology strongly preferred.

• Prior experience in a hospital or medical office setting preferred.

• KNOWLEDGE/SKILLS/ABILITIES

• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.

• Communication - Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas.

• Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

• Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.

• Confidentiality - Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.

• Medical Terminology - Knowledge of medical records, procedures and terminology. Ability to read, interpret, and apply policies, procedures, laws, and regulations.

• PHYSICAL DEMANDS

• Rarely

(1 - 10% of the time)

Occasionally

(11 - 33% of the time)

Frequently

(34 - 66% of the time)

Continually

(67 - 100% of the time)

LIFT (Waist to Eye: up to 54") 0 - 20 Lbs

LIFT (Overhead: 54" and above) 0 - 20 Lbs

CARRY 1-handed, 0 - 20 pounds

CARRY 2-handed, 20 - 40 pounds

SQUAT Static (hold >30 sec)

KNEEL (on knees)

REACH - Upward

CLIMB - STAIRS

STAND

WALK - LEVEL SURFACE

LIFT (Knee to chest: 24"-54") 0 - 20 Lbs

BEND FORWARD at waist

ROTATE TRUNK Standing

LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs

ROTATE TRUNK Sitting

REACH - Forward

GRASP Hand/Fist

SIT

MANUAL DEXTERITY Hands/wrists

FINGER DEXTERITY

PINCH Fingers