Test Center Administrator

JOB TITLE: Test Center AdministratorREPORTS TO: Test Center ManagerDEPARTMENT: Test CenterLOCATION: Norwalk, CTTEST CENTER ADDRESS: 444 Westport Ave

Please complete this brief questionnaireWhat To Expect On First Day(VIDEO)

JOB OVERVIEW:The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.

Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment.

PERKS for employees hired for 20+ hours: (DO NOT EDIT)

12 Paid Holidays Off annually based on work schedule and start dateNo selling or quotasOffice setting environmentNo inventory, stocking, floor moves or overnight shifts!Paid trainingSick time prorated based on start date401KEmployee Assistance ProgramVisionFSA

Include these PERKS for employees hired for Full Time: (DO NOT EDIT)

LegalVacation

AVAILABLE SCHEDULE:

Full Time Hours Will VarySchedule: Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required.Schedules are available 2 weeks in advance.

RESPONSIBILITIES:

Maintain and apply expert knowledge of test center policies, practices and proceduresGreet examinees and verify identificationPerform required security checks including the use of wandsContinuously monitor candidates as they complete examsReport and/or resolve candidate issues with urgencyMaintain secure environment and materials in the test center at all timesEnsure every candidate receives a fair and comfortable testing experienceReport any occurrences outside company guidelinesAbility to be flexible with scheduling based on Prometric days of operationsRepresent Prometric's vision, mission and valuesSafeguard the test center from misconductIf applicable, digitally scan and record candidate fingerprint identification

QUALIFICATIONS:

EDUCATION:

High school diploma or equivalent requiredCollege experience a plus

EXPERIENCE:

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)Must be 18 years of age to qualify

SKILLS:

Ability to communicate professionally and effectively with candidates and coworkersAbility to write detailed and accurate reports and correspondenceAbility to multi-task and handle small tools, pack equipment for shipping or unpack for installationFamiliar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

PHYSICAL JOB REQUIREMENTS

Must be able to bend, stoop, and lift up to 40 poundsAbility to remain in a stationary position for extended periods of time while administering examsAbility to physically move through test room every 8-10 minutes and escort candidates to and from testing roomVisual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the examAbility to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols