Business Operations Administrator

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $60,064-$79,584. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service

• 457B Retirement Plan

• 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year

• Competitive medical, dental and vision plans effective within 1 month of start date

Location

In this position you can expect to work on-site at the administration offices of Denver Parks & Recreation inside the Denver Post Building. Flexible work schedule will be offered.

What Youll Do

Denver Parks & Recreation is seeking a Business Operations Administrator to provide professional coordination of administrative & operational programs and functions for the recreation division. This individual will provide high-level administrative support to the Recreation Administration team and act as a liaison to facilitate communication between recreation centers, program areas, other DPR divisions, external partners, and community groups.

Job duties and responsibilities of this position include, but are not limited to, the following:

• Provides comprehensive front-facing administrative and operational support for the recreation administration office, serving as a strategic liaison facilitating effective communication, stakeholder engagement, and customer service excellence across multiple channels.

• Develops, implements, and manages internal and external communication systems in collaboration with recreation supervisors, recreation administration, and the marketing and communications team. Provides technical support and oversight to ensure clear, consistent, and effective department-wide messaging, including management of digital message boards.

• Coordinates and administers the strategic oversight of the recreation divisions financial assistance and discount programs, ensuring equitable access by periodically reviewing and improving forms and program processes, conducting frontline staff training, overseeing secure application processing, collaborating across departments, monitoring compliance, and ensuring adherence to organizational policies, regulatory requirements, and program standards.

• Manages the end-to-end administration and optimization of the recreation divisions customer experience & feedback programs, including the development and maintenance of survey instruments, workflow and process refinement, data quality monitoring, analysis and interpretation of results, and coordination of reporting and insight distribution to all levels of leadership to inform operational improvements and strategic planning.

• Reviews, verifies, and reconciles procurement transactions such as purchasing card activity, requisitions, purchase orders, and change orders, ensuring accuracy, proper coding, and compliance with CCD Finance policies. Communicates with internal staff as needed to research and resolve discrepancies and ensure timely processing and documentation.

• Manages and coordinates requests, complaints, and inquiries, including those of a complex, escalated, or sensitive nature, performing case assessment, prioritization, and follow-up across multiple stakeholders and departments to ensure effective resolution and service continuity. Applies sound judgment in navigating competing priorities while maintaining a strong focus on customer experience, compliance, and operational effectiveness.

• Conducts ongoing assessment of business practices, procedures, and workflow systems to identify optimization opportunities, and partners with internal and external stakeholders to design and recommend process improvements that increase operational efficiency, improve service quality, and support the strategic effectiveness of recreation operations.

To be considered for this position, you must include a cover letter and resume. Upload the attachment(s) to the Resume/CV section on the My Experience tab.

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

We are looking for an administrative professional with excellent attention to detail and organizational skills. Additionally, our ideal candidate will have:

• Experience with recreation centers & programs

• Data/information management experience

• Process improvement experience

• Knowledge of budgeting and procurement

• Excellent written and verbal communication skills

• Strong internal/external customer service skills and experience

• Exceptional organizational and project management skills

• Proficiency in Microsoft Office Suite, Workday, Sales Force, Qualtrics & ActiveNet

Required Minimum Qualifications

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

• Education: Bachelor's Degree

• Experience: Three (3) years of experience coordinating programs and/or assisting professional/management staff with administrative or operational functions

• Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education. Additional appropriate education may be substituted for the minimum experience requirements

Application Deadline

This position is expected to stay open until June 6, 2026 . Please submit your application as soon as possible and no later than 6/6/26 , at 11:59pm MST .

Job Profile

To view the full job profile including position specifications, physical demands, and probationary period, click here .

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Agency

Redeployment during Citywide Emergencies

City and County of Denver e mployees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.