Program Coordinator I / Office Supervisor II - 188941

Job Responsibilities

Are you a team player with excellent leadership skills, techniques, and the ability to work in a collaborative environment? Do you have the ability to manage multiple tasks concurrently? If so, we may have an opportunity for you! We are seeking an Office Supervisor to join our team. The SCDMV helps maximize value through vendor relationships and ensures our internal and external business partners have the tools they need to succeed. If you're ready to take your career to the next level and gain valuable experience, apply today!

This position is in the Financial Responsibilities Research Unit, at SCDMV Headquarters, Blythewood, SC.

Responsibilities of the Office Supervisor II

• Supervises all aspects of the assigned work unit and process transactions as necessary.
• Interprets DMV laws and procedures for employees.
• Completes Employee Performance Management System (EPMS) reviews for all employees in assigned work unit by scheduled due date.
• Diffuses all problems that may arise within the unit or amongst other units.
• Answers technical and complex questions for DMV personnel.
• Supervises the screening, interviews, selection and training of new employees. Evaluates the work of personnel, recommends promotions, disciplinary actions, reviews, approves or disapproves employee leave request and ensures adequate coverage for the work unit.
• Proactively communicates notable improvement, issues and problems to the unit manager.
• Seeks improvements to existing service delivery through communication and idea generation.
• Communicates with internal and external customers and handles escalated customer complaints.
• Solicits employee suggestions for continuous improvement. Addresses employee concerns.
• Ensures necessary reports are generated and maintained.
• Performs other related duties as required.

Minimum and Additional Requirements

Minimum Requirements

• A high school diploma and relevant program experience.

Agency Requirements

• Must complete a nationwide criminal background check to include finger printing.

Additional Requirements

• Ability to plan, organize, direct and review the work of subordinates.
• Ability to effectively communicate complex policies and procedures to customers and employees.
• Ability to write clear, concise instructions and reports.
• Responsible for supervising small work unit.
• May be required to work extended hours outside the normal scheduled work week.
• Must be able to lift 10-15 lbs.
• May require limited travel.

Preferred Qualifications

Agency Preferred

• A high school diploma and 4 years of revelant experience; or an equivalent combination of education and work experience.

Additional Comments

What's in it for you?

At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina DMV offers a robust and competitive benefits program.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children(also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

So, what are you waiting for? Come be a part of a remarkable team within a growing agency that is always striving to improve the customer experience!

Additional comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.