Service Administrator - De Pere, WI

Job DetailsJob Location: DE PERE OFFICE - DE PERE, WI 54115Salary Range: $23.00 - $27.00 HourlyJob Shift: 1st ShiftTransport Refrigeration, Inc.

Location: De Pere, WI

Full-Time | Day Shift I Monday - Friday, 8:30 AM - 5:00 PM

Transport Refrigeration, Inc. is hiring a Service Administrator to support our service department by working directly with customers, technicians, and parts. This role is critical to ensuring accurate repair orders, timely billing, COD processing, and smooth shop operations in a fast-paced fleet service environment.

If you are detail-oriented, customer-focused, and comfortable balancing service coordination with administrative accuracy, this role offers long-term stability and growth.

Position Summary

The Service Writer works with customers to determine repair needs, processes service and job orders, prepares final billing, and handles C.O.D. payments.

Why Join Transport Refrigeration, Inc.?

PTO accrual starts Day 1

Medical, Dental & Vision insurance (multiple plans)

401(k) with company match

Tuition reimbursement for recent tech grads

Boot & safety glasses allowance

Company-paid life & long-term disability insurance

Quarterly performance bonuses

Stable, full-time position in a growing fleet service organization

Hands-on role with direct impact on shop operations and customer satisfaction

Supportive team environment with training opportunities

Qualifications

1+ year of experience as a Service Administrator, Shop Admin, or Shop Billing Clerk (dealership or fleet service preferred)

Strong multitasking, organizational, and cross-functional coordination skills

Clear verbal and written communication, especially under time pressure

Comfortable using Microsoft Outlook, Excel, and Word

High school diploma or equivalent (vocational training preferred)

Valid driver’s license

Ability to calculate percentages, fractions, and basic math for billing accuracy

Professional, respectful, and customer-focused demeanor

Willingness to travel for training or to assist at other locations

Key Responsibilities

Greet customers and gather information on repair needs, payment method, and purchase orders

Create repair orders with clear descriptions of work to be completed

Assign and schedule service work orders

Communicate customer account status to service department associates

Answer phones for the service department and assist customers

Route calls for all departments when call volume is high

Review completed jobs, verify technician hours, and confirm all parts are entered correctly

Perform all billing processes for the service department

Record serialized parts numbers on repair orders and register parts online

Bill internal shop jobs

Prepare and mail final repair and counter invoices

Receive and process C.O.D. payments and balance the cash drawer

Process weekly and monthly invoices

Assist the parts department as needed

Maintain strict confidentiality of company information

Perform additional duties as assigned

Technology Skills

Experience with Microsoft Word, Excel, and Outlook

Ability to quickly learn and use company-specific software

Physical & Mental Requirements

Frequent standing, walking, and sitting for extended periods

Occasional bending, twisting, squatting, and climbing

Lift up to 10 lbs frequently and 20 lbs occasionally

Repetitive keyboarding and fine hand manipulation

Frequent talking, hearing, and customer interaction

Strong attention to detail with the ability to plan, prioritize, and organize a varied workload

Apply Today

If you’re an experienced service-focused administrator looking to grow in the transportation and refrigeration industry, we encourage you to apply.

Transport Refrigeration, Inc. is an Equal Opportunity Employer

Direct applicants only — no recruiting agencies

Qualifications