Office Coordinator III (11month)

Posting Details Job #:
042823

Department Code:
40701-7010

Department:
Student Experience

Job Title:
Office Coordinator III (11month)

Location:
Syracuse, NY

Campus:
Syracuse, NY

Commitment to On-Campus Experience:
Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.

Pay Range:
$19.44

Pay Determination:
Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidates education, training, work experience and key competencies; the universitys strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level:
S3

FLSA Status:
Non-exempt

Hours:
Standard University business hours

8:30am 5:00pm (academic year)
8:00am 4:30pm (summer)

Rotating Saturdays may be required.
Hours may vary based on operational needs.

Job Type:
Full-time

Unionized Position Code:
Not Applicable

Job Description:
This is an 11-month position (July through May) as an Office Coordinator with the Barnes Center at the Arch: Operations. Each year this individual will have the month of June off. This position requires availability for rotating Saturdays.

All Office Coordinator III positions are cross trained to serve in a variety of positions including, but not limited to, the information desk, health reception, the health and wellness phone bank, medical records and referrals. Position provides assistance and support to students/patients. Serve as initial point of contact for students, parents and visitors coming to the Barnes Center at the Arch, with the capacity to interact with over 400 individuals daily. Tasks may include taking basic health information, making appointments, collecting health insurance information, checking students in for appointments, and assisting with the completion of required forms. Position serves in the health and wellness phone bank by answering incoming phone calls, creating messages in Electronic Medical Record to send to health or counseling staff, and scheduling appointments daily.

Education and Experience:

• High school diploma with experience in records management and office operations.
• Knowledge of HIPAA and ability to handle sensitive, confidential information.
• Best in class customer service skills required.
• Demonstrated ability to work in a fast-paced environment.
• Good communication and teamwork skills.

Skills and Knowledge:

• Proficient with current office technologies.
• Comfortable with medical jargon and discussing personal health matters.
• Able to work with confidential information and maintain confidentiality.
• Related office experience desired.

Responsibilities:

• Greet and check students in at time of appointment. Provide students with necessary paperwork for completion.
• Enter billable insurance information into their account.
• Scan billing agreements and insurance cards into patients account.
• Create tickets for office visits/no show charges.
• Answer incoming phone calls, scheduling appointments, and/or take messages for the health and counseling staff.
• Provide assistance and support to students/patients upon arrival.
• Direct students to appointments as well as work collaboratively with nurses and therapists to ensure student is managed in an appropriate and timely manner.
• Enter immunization information into students electronic health record and scan health history.
• Other duties as assigned.

Physical Requirements:
Not Applicable

Tools/Equipment:
Not Applicable

Application Instructions:
In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University:
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the Universitys 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area:
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement:
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans:
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The Universitys contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community:
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.

Quick Link:

Job Posting Date:
05/29/2026

Application Deadline:

Full Consideration By:

Job Category:
Staff

Message to Applicants: