Admin / Receptionist

Who We Are:

Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support.

NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law.

Why work with us?

• We are a non-profit organization, passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily.
• We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, generous 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance.
• Our employees voted NHC a Top Workplace in 2020, 2021, 2022, 2023, and 2024!

Job Title: Admin / Receptionist

Department: Administrative

Reports To: Senior Executive Assistant / Administrative Supervisor

Work Type: On-Site

Classification: Full-Time, Non-Exempt

Language Differential: Eligible

SUMMARY

This position serves as the first point of contact, and is the first impression for Neighborhood Health Center personnel and visitors. This position provides front-office reception duties, as well as administrative support and logistical tasks for the Finance team, Senior Executive Assistant, and backup support to the Executive Assistants.

Reception Essential Job Duties

• Embody the utmost professionalism, confidentiality, and helpfulness while in this role.
• Interface with high-level internal/external contacts requiring considerable discretion and initiative.
• Demonstrated ability to assess, triage and organize.
• Answer the administrative phone line (single-line) with a customer-service oriented approach. Screens and directs calls as appropriate.
• Calmly responds to escalated situations involving people experiencing a health situation/crisis.
• Experience communicating effectively with people over the telephone, in writing and in person, including making decisions within an urgent timeline.
• Greet visitors and provide them with general support.
• Respond to routine daily correspondence.
• Organize and maintain a neat and orderly appearance of the reception area, conference rooms and the kitchens/breakrooms.
• Manage conference room calendars and events (technology, catering, schedule and manage meetings, etc.)
• Perform other general clerical and secretarial duties as requested, including but not limited to: recordkeeping, maintaining office supplies, coordinating equipment maintenance.
• Ensure operation of equipment (printers, stamp machines etc.) by completing preventive maintenance requirements; call for repairs and maintain equipment inventories.

Administrative Essential Job Duties

• Provide day-to-day administrative support to Finance, HR, EPIC, and other teams as needed.
• Provide support to Executives and Directors as assigned.
• Respond to, and resolve, administrative inquiries, and questions.
• Arrange business travel, meetings, and conference registration.
• Monthly credit card reconciliation.
• Coordinate vendor invoice management including receive, post, approval.
• Coordinate courier pick-up / deliveries, and notify appropriate staff.
• Handle packages and correspondence; including but not limited to: posting, sorting, opening, and distributing mail.
• Perform other duties and special projects as assigned.