Business Operations Manager

The Business Operations Manager plays a critical role in driving operational excellence across the franchise support teams supporting both franchise and retail locations. This position streamlines workflows, oversees KPI performance, enhances franchisee support, and enables effective execution of strategic initiatives.The role requires a highly organized and proactive professional who can balance internal operational priorities with the needs of franchise partners, while identifying opportunities to improve scalability, consistency, and overall business performance.Key Responsibilities

Own and drive daily operational coordination across the FSC to ensure alignment and execution of key business prioritiesPartner with leadership and cross-functional teams to support the rollout and execution of initiatives impacting both franchisees and retail operationsSupport franchisee operations by coordinating resources, communication, and process alignment between the support organization and the fieldIdentify and implement process improvements that enhance efficiency, scalability, and consistency across both franchise and company-operated environmentsDevelop, standardize, and maintain operational workflows, documentation, and reporting to support system-wide consistencyAct as a liaison between internal teams and franchise partners to ensure clarity of expectations, timelines, and deliverablesSupport financial and operational processes including budgeting, expense tracking, and invoice management across supported functionsAnalyze operational performance metrics across the system and provide insights and recommendations to leadership to drive performance improvementsCoordinate business rhythms including meetings, communications, and crossfunctional alignment across multiple stakeholdersEnsure alignment with company policies, brand standards, and operational procedures across franchise and company-owned locationsServe as a key point of contact within the Franchise Support Center for internal stakeholders, vendors, and service providersManage sensitive and confidential information with professionalism and discretionSupport executive-level communications, reporting, and operational cadences

Qualifications

Bachelor's degree or equivalent practical experience4+ years of experience in business operations, franchise support, or a related fieldExperience working in a multi-unit or franchise-driven environment strongly preferredProven ability to manage cross-functional initiatives and drive execution in a fastpaced environmentStrong organizational and prioritization skills with the ability to manage multiple workstreams simultaneouslyExcellent communication skills with the ability to engage effectively with both internal teams and franchise partnersAnalytical mindset with experience leveraging data to inform decisions and improve performanceProficiency with productivity tools (e.g., Microsoft Office Suite) and familiarity with operational and reporting systemsWorking knowledge of project management concepts (timelines, milestones, dependencies, deliverables)Proactive, solutions-oriented approach with strong attention to detail