Receptionist

The Receptionist is a valuable member of our Animal Care and Control team who with general supervision provides receptionist, call routing and clerical support for the Animal Care and Control Program. Performs office work including answering and routing incoming phone calls, faxes, mail and emails, greeting and assisting customers and receiving appropriate forms, documents and fees, performing data entry, document creation and scanning.

Scheduled Hours: 37.5 hours per week

• Provides telephone answering and reception duties. Routing calls internally or externally as needed.
• Routes requests for service calls via telephone or radio to field staff.
• Greets and assists customers in the office. Refers customers internally or to a supervisor as appropriate.
• Compiles/enters and updates programmatic data using office operations, modern office equipment and record keeping techniques.
• Demonstrates excellent customer service by providing program and agency information as requested to internal and external customers.
• Effectively and clearly communicates with the general public and with individuals from other entities that are regulated by, or work with the Animal Care and Control Program.
• Efficiently and accurately completes data entry and filing of associated records.
• Receives applications from the public and takes in appropriate forms, documents and fees.
• Processes and distributes mail.
• Demonstrates excellent interpersonal skills with staff and the public.
• Completes bank deposits
• Assist with Freedom of Information Requests (FOIA), as needed
• Assist with requisitions/receiving, as needed
• Performs other duties as assigned or required.
• Spanish fluency, bilingual translation as needed
• Requires the completion of a standard high school program or GED program.
• Requires a minimum of 1 year of relevant experience.
• Knowledge of personal computer operations and software.
• Adequate typing skills.
• The ability to handle multiple tasks with attention to detail and accuracy.
• Ability to be cordial and friendly when dealing with people.
• Demonstrates excellent interpersonal skills with staff and the public.
• Ability to write simple correspondence and effectively present information in one-on-one settings.

As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years. We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community.

Additional information about the Lake County Health Department, our culture, and why you should join our team can be found at .

At this time, you must live in Illinois or Wisconsin to be eligible to work at Lake County Health Department. You can find our salary grades at . For unionized positions, a list of our collective bargaining agreements can be found here: .

Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.

The Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.