Front Desk Clerk

The opportunity Delaware North Parks and Resorts is hiring full-time and seasonal Front Desk Agents, who will be called Wayfinders, for our new Waybound Yosemite property located just outside Yosemite National Park in Fish Camp, California. This role is part of a dynamic, guestcentric team that delivers genuine hospitality to every Waybound visitor. Beyond traditional front desk responsibilities, team members act as true hosts, creating warm welcomes, anticipating needs, and ensuring guests feel cared for throughout their stay. Success in this position requires the wearing of many hats, supporting various areas of the operation, and stepping in wherever the guest experience needs you most. It's a collaborative, servicedriven environment where flexibility, teamwork, and a passion for hospitality come together to create memorable moments for our guests and each other. Waybound Yosemite is Tenaya Lodge's reimagined cabin experience, offering elevated lodging near Yosemite National Park with a guest experience centered on comfort, connection, and exploration. If you're passionate about hospitality, this is your opportunity to deliver exceptional service and create memorable stays for guests in a one-of-a-kind setting. Pay $19.00 - $19.00 / hour Information on our comprehensive benefits package can be found at . What we offer Health, dental, and vision insurance* 401 (k) with company match* Paid vacation days and holidays* Paid parental bonding leave* Tuition or professional certification reimbursement* Weekly pay Free shift meal in our employee dining room Commuter bonus - $10/day for 35+ miles and $20/day for 50+ miles Employee discounts - 20% off food and beverage, and 30% off retail Access to guest recreation equipment and activities Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide Employee housing is currently not available *Available for full-time, year-round team members Life at Waybound Yosemite Waybound Yosemite is Tenaya Lodge's reimagined cabin experience, offering elevated lodging near Yosemite National Park with a guest experience centered on comfort, connection, and exploration. If you're passionate about hospitality, this is your opportunity to deliver exceptional service and create memorable stays for guests in a one-of-a-kind setting. Proximity to outdoor attractions, including Yosemite National Park, Bass Lake, and Sierra National Forest Opportunity for outdoor activities including hiking, fishing, biking, rock climbing, camping, horseback riding, and much more! What will you do? Greet and register guests via a centralized registration system and coordinate with housekeeping as needed Manage cash and credit card transactions while keeping accurate paperwork Resolve small guest issues immediately, delivering items to guests as needed Monitor and balance the daily figures, post room and tax charges on guest accounts Act as a host to create a unique guest experience and try to find ways to say yes to the guest Possess a teamwork mindset and assist fellow team members to ensure the successful delivery of hospitality to Waybound guests Duties may go beyond typical front desk work and could include food and beverage delivery, retail, housekeeping, and maintaining swimming pool cleanliness Operate company vehicles for transportation across the property as needed More about you Good interpersonal communication skills in person and by phone and previous customer service experience is beneficial Ability to multitask, function in a professional manner under pressure from guests and supervisors Ability to recognize and respond to guest social cues Good interpersonal communication skills in person and by phone Judgment to resolve guest issues with minimal supervision, and knowing when to escalate Minimum of 6 months of front desk experience or 1 year of customer service experience required Ability to obtain ServSafe Certification A valid driver's license Must be at least 18 years old Physical requirements Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts Shift details Days Evenings Overnight Holidays Weekends 8hr shift Source: Hospitality Online