Administrative Specialist II (Patient Services Rep)

Summary

Public Health- Seattle & King County is seeking (2) Two Dental Clinic Patient Services Representative (Administrative Specialist II). One will be located at Downtown Public Health and the other at Renton Public Health, to join our vibrant multi-disciplinary, and diverse dental team to support the delivery of health services to the county's most vulnerable people. Our clients are culturally, socially, and linguistically diverse. Applicants should be committed to working with diverse populations to provide excellent customer service to people from a broad range of cultures, communities, backgrounds, and experiences, including people experiencing homelessness and/or mental illness. This position supports and advances the Community Health Services Division (CHS) values for fair and culturally competent service delivery, innovative, effective, and efficient application of resources, building a culture of performance, expanding opportunities to seek input, and listen and respond to clients.

Note: This posting will create a list of qualified candidates that may be considered for selection of additional vacancies of the same position type over the next 6 months.

Commitment To Equity and Social Justice

Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all - in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

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Work Schedule

Monday - Friday 8am - 5pm, overtime eligible

Work Location

Downtown Public Health Center 2124 4th Ave Seattle WA 98121

Renton Public Health Center3201 NE 7th St. Renton, WA 98056

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Job Duties

• Greet patients, both in person on the phone, and electronically complete registration and check-in.
• Schedule patient visits with appropriate providers and programs.
• Data collection and data entry including client referrals Solicit financial and insurance information, verify insurance coverage, calculate charges, and collect payments when appropriate.
• Identify when patient needs triage by healthcare staff and quickly identify potential emergencies.
• Coordinate patient and information flow, while maintaining patient confidentiality and complying with Federal HIPAA laws.
• Utilize a variety of computer programs, including Epic (Wisdom), Provider One, and Microsoft Office. Utilize interpreters as appropriate.
• Verify that encounters and paperwork are correct to ensure accuracy and billing.
• Perform general office duties such as copying, and faxing. Other duties as assigned.

Experience, Qualifications, Knowledge, Skills

Ideal Candidate:

• Skilled at interacting with respect with people of all backgrounds, including individuals with limited English or living homeless.
• Skilled at handling confidential data and sensitive situations with tact and discretion.
• Detail-oriented. Skilled at organizing, prioritizing, problem solving.
• Skilled at communicating and explaining information in a clear, professional and simple manner.
• Open to feedback and making positive changes.
• Able to learn and use multiple computer programs.
• Experience with Electronic Practice Management systems that include health records, patient scheduling, and financial transactions.
• Able to work successfully both independently and as part of a multi-disciplinary team.
• Reliable in attendance and punctuality.
• Able to read, write, and communicate in English.
• Experienced working in a healthcare or social service delivery environment, providing a high level of customer service in a fast-paced, high-volume environment for at least one year, or equivalent education/training in this kind of work.
• Understanding of inclusive engagement as well as equity and social justice principles-Experience incorporating these principles into daily work and collaborating with a team to drive program toward racial and social equity goals.

Desired Candidate:

• Basic knowledge of public health and dental and medical practices terminology
• Experience working in a healthcare or social service delivery environment, providing a high level of customer service in a fast-paced, high-volume environment for at least one (1) year OR equivalent education/training in this kind of work.
• Experience with Epic Community health experience, education, or training.
• Knowledge and understanding of Trauma Informed Care principles

Supplemental Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Who May Apply

Career Service position is open to all qualified applicants.

The following items are required to be considered for this vacancy:

• NEOGOV Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)
• Resume

(Please note: Cover letters, and additional attachments will not be reviewed as part of the evaluation process if not outlined as a required application material as outlined above).

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

Necessary Special Requirements

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to provide proof of Basic Life Support (BLS) / CPR (if applicable).
• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment. (and Pre-employment Physical, if applicable).
• For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit .
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.
• If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.

Union Membership

Protec 17

Contact

For more information about the application process please Contact recruiter

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

01

Indicate how many years of experience working in a healthcare or social service delivery environment, providing a high level of customer service in a fast-paced, high-volume environment for at least one (1) year OR equivalent education/training in this kind of work?

• None
• 1 - 2 years
• 3+ years

02

If you answered yes to the question above, please briefly describe working in a healthcare or social service delivery environment, providing a high level of customer service in a fast-paced, high-volume environment for at least one (1) year. If you have equivalent education/training in this kind of work, please provide us this information. If you do not have this experience, type N/A.

03

Are you fluent in both Spanish and English? (this skill will be tested)

• Yes
• No

04

Please describe your training and/or experience in a position requiring significant public contact where you were responsible for providing detailed information over the phone or in person. This would include determining whether calls should be referred to someone else, as well as exchanging, correcting, and verifying information received from members of the public quickly and efficiently.

05

Do you have experience working with vulnerable or marginalized populations? For instance, people with substance abuse issues, mental health issues, or experiencing homelessness.

• Yes
• No

06

If you answered yes to the previous question, please provide an example, including strategies you have used successfully. If you do not have this experience, please type N/A.

07

Describe how you have developed your customer service skills in the work environment - As part of your answer, please include how you gained the ability to build and maintain effective relationships to ensure customer satisfaction, as well as when and where you gained this ability.

08

Do you have experience with the EPIC electronic health records system or any other electronic health record system?

• Yes
• No

09

If you answered yes to the previous question, please indicate which system and describe how you gained that experience and include details on what job position.

10

Please select software programs for which you are proficient:

• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• None of the above

11

Please select your preferred work site for this posting

• Downtown Public Health
• Renton Public Health

12

Are you applying to this position as an eligible Priority Placement Program Participant who is a current or previous King County Employee impacted by layoff? AND Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? AND Do you possess the skills and abilities to qualify for this position?

• Yes, I was given a layoff notice from my Career Service role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
• No.

13

If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff

Required Question

Employer King County

Address King Street Center

201 South Jackson Street

Seattle, Washington, 98104

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