Veterinary Receptionist - Niagara Falls, ON

Heartland Niagara Animal Hospital is Hiring a Client Care Specialist!

Position Details

• Role: Client Care Specialist
• Status: Part-time
• Salary: Negotiable and based on experience
• Schedule: Monday through Friday, 9:00 a.m.2:00 p.m., and rotating Saturdays from 8:00 a.m.12:00 p.m.

Benefits Highlights

• Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses
• Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; generous PTO; and employee discounts
• Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, and uniform allowance
• Lifestyle Perks Youll Appreciate: Six paid holidays and an Employee Assistance Program

Looking for a Client Care Role Where Your Compassion and Customer Service Skills Truly Matter?

Heartland Niagara Animal Hospital is searching for an experienced Client Care Specialist to join our Front Desk team! We are passionate about delivering exceptional veterinary care while creating meaningful relationships with the pets and people we serve throughout the Niagara Falls community.

Our Client Care Specialists play a vital role in ensuring every client feels welcomed, supported, and confident in the care their furry family members receive. If youre someone who thrives in a people-focused environment, enjoys building lasting relationships, and loves animals, wed love to meet you.

Why Our Client Care Specialists Love Working Here

• Friendly, supportive, and team-oriented clinic culture
• Opportunities for continued learning and professional growth
• Meaningful work helping pets and the people who love them
• Positive environment focused on compassion, teamwork, and communication
• Leadership team dedicated to employee development and success
• A workplace where your ideas, personality, and contributions are valued

What Youll Do

• Assist clients in person, over the phone, and via email with scheduling appointments, answering questions, and coordinating medication and food orders
• Check clients in and out efficiently while providing compassionate customer service
• Schedule follow-up appointments and process payments accurately
• Conduct after-appointment client follow-up communications
• Support hospital operations by maintaining a clean, organized reception area
• Draft memos, correspondence, and other administrative documents as needed
• Follow hospital policies and procedures to ensure an outstanding client experience
• Collaborate with teammates to support efficient front desk workflow
• Share ideas and contribute to a positive, team-focused environment

What Our Client Care Specialists Bring

• Minimum of 2 years of customer service experience in a client-facing role
• Excellent verbal and written communication skills
• Strong relationship-building and interpersonal abilities
• Professional, compassionate, and positive attitude
• Strong organizational and multitasking skills
• Dependability and reliability
• Comfort learning new technology and entering data accurately
• Passion for animals and interest in the veterinary field
• Previous veterinary experience is a plus, but not required

The Extras Youll Actually Feel

• A supportive team that genuinely values your contributions
• Opportunities to continue growing professionally and personally
• Meaningful work helping pets and pet parents every day
• A positive workplace culture built around compassion and collaboration
• A leadership team invested in your success and development

Benefits You Cant Beat

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If youre ready to combine your customer service skills with your passion for helping pets and people, wed love to hear from you. Apply today and discover what makes Heartland Niagara Animal Hospital such a rewarding place to grow your veterinary career!

Diversity, equity, and inclusion are core values at Heartland Niagara Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. Thats why were committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.