Lead Information Receptionist

This position was created for the purpose of providing assistance to Veterans, their families, and visitors at the Ralph H. Johnson VA Medical Center. Employee will be assigned to Community Engagement and Veteran Experience with their primary assignment at the information desk located at the visitor entrance to the medical center or any other area where patients and visitors would seek information, or standing in strategic locations where patients or visitors need wayfinding assistance.

Qualifications:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement 06/01/2026.

To be eligible at the GS-5 level, you must meet at least ONE of the following conditions, as defined below: Specialized Experience, Education, OR a combination of Education and Experience.

Specialized Experience: One full year of specialized experience equivalent to the GS-4 level. Specialized Experience is defined as experience receiving telephone calls and greeting visitors to the office; responding to inquiries and providing general information; producing a variety of written documents utilizing several types of office automation software; and entering information into an automated database.

Education: four successfully-completed academic years of education above high school level or possess a bachelor's or higher degree (transcripts required).To be qualified, you must type at least 40 words per minute based on a 5-minute sample with three or fewer errors. (A typing test may later be required.)

Combination Experience and Education : a combination of specialized experience as described in A and education as described in B, which, when combined, equal 100% of the requirements. To qualify based on a combination, a college education must be in excess of 60 semester hours or beyond the second year. (transcripts required)

You will be rated on the following Competencies for this position:

Computer Skills

Decisiveness

Oral Communication

Written Communication

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note : A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The majority of duties performed will be while sitting at a desk, standing in strategic locations where patients and visitors need wayfinding assistance, or driving the parking lot shuttle. However, the incumbent may be required to push a wheelchair, bend, or kneel to obtain information or walking to assist patients. Incumbent may also need to assist patients in ambulation, carrying of packages, etc. Incumbent must pass initial and recurring physical exams to operate the parking lot shuttle. Work is performed in a medical center responsible for treating patients with a wide variety of medical problems, including psychiatric diagnoses. Work is partly performed in an indoor setting at the Information Desk and other wayfinding locations throughout the Medical Center, and partly outdoors operating the parking lot shuttle, a large golf cart. The incumbent will:

- Maintain a safe working environment for self and customers

- Attend safety training as mandated by medical center policies and procedures.

- Be considered a front-line employee and attend all education/training pertaining to frontline employee status.

- Operate the shuttle safely and in accordance with applicable training and policy.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at .