Customer Service Rep/Data Entry Clerk

R-Dent Dental Laboratory is looking for a full-time Customer Service Rep/Data Entry Clerk to join our Team in Bartlett, TN!

Summary of Position: This position will communicate with customers (via phone, email, and text), enter prescriptions for dental prostheses (eg: crowns/bridges, dentures, implants) into our dental lab software, and provide administrative support for orders entering and exiting the lab.

Compensation: $15-17 per hour (depending on skill and experience)

Shift: Full-time Monday-Friday 7:00am-4:00pm (or later if necessary) (shift may be variable depending on business and customer needs)

Duties and Responsibilities:

• Communicate with customers via phone, text, and email about our products; solve customer problems; record notes in our software; ensure customer retention/satisfaction by adhering to professional call handling techniques, and cross-sell products.
• Enter prescription information into our dental lab software so our production team can make those dental products (e.g. crowns, bridges, dentures) accurately and timely for customers.
• Perform other administrative support duties for orders such as photographing, invoicing, boxing, cleaning, and sorting cases as needed.

General Qualifications:

• Previous customer service experience and excellent phone voice is required. At least one year of telephone customer service experience and cross-selling products is preferred. Dental-related knowledge is a plus.
• Must be at least eighteen years of age and possess a high school diploma or equivalent.
• Must be able to read, analyze, and interpret information (eg prescriptions) and quickly enter accurate information into computer database using our dental lab software.
• Must be able to quickly respond to customer inquiries via call, text and email in a professional manner to completely satisfy customers.
• Must be able to meet departmental goals for speed and quality of data entry and handling of phone calls (15-20 cases per hour data entry with under 6% mistakes).
• Must be able to multi-task and accurately follow oral and written instructions.
• Must be able to work as a team to tackle workload as soon as possible in a lean-manufacturing type of mindset.
• Must adhere to R-Dent's Core Values, including Teamwork, Easy to Work With, Customer First, Commitment, and Striving for Excellence
• Must be able to stand and/or sit for long periods of time (up to 8 hours per day) as well as reach and bend.

Working Conditions:

• Fast-paced manufacturing office work environment.
• Work is conducted indoors with air conditioning.
• Some fluorescent lighting may be present.
• Noise level is usually low to medium
• Occasional lifting of up to 25 lbs

ABOUT THE ORGANIZATION

In 1978, a young CDT by the name of Randy Grubb realized the need for a dental laboratory that would offer quality products with high aesthetics and outstanding customer service. Thus, R-Dent Dental Laboratory was born, and we've grown from that idea about quality and service to become the largest and finest full-service dental laboratory in west Tennessee.

OTHER INFORMATION: We use Everify, which requires your social security number be used to verify your authorization to work.