Clerical Supervisor 2 - Cumberland County Assistance Office

State of Pennsylvania
Carlisle, Pennsylvania
Full Time

Email Address

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THE POSITION

The Clerical Supervisor 2 position with the Department of Human Services offers a chance to guide a busy clerical team toward strong, reliable performance. This role is ideal for a motivated individual who enjoys helping others learn and succeed while keeping office operations running smoothly. Using your organizational and multi-tasking skills, you will support the agency mission by ensuring that important clerical tasks are completed accurately and on time. Join a team that values your leadership and commitment to service!

DESCRIPTION OF WORK

This position plays a crucial role in overseeing and directing the clerical unit that supports the income maintenance staff at the Cumberland County Assistance Office. The role ensures that staff receive guidance, training, and structure while meeting agency standards. As a Clerical Supervisor 2, you will perform the following duties:

Workflow Management: Assign and review clerical tasks to support timely and accurate assistance benefits processing
Staff Leadership: Train and guide employees to improve operations, as well as identify and address personnel issues within the team and recommend appropriate actions
Operational Oversight: Implement procedures and ensure accurate handling of mail, documents, and controlled materials
Resource Coordination: Manage supplies, purchasing processes, and equipment needs for the office
System Monitoring: Track data entries, system issues, and application processing to support smooth operations
Communication Support: Share updates, coordinate meetings, and assist with messages that keep staff informed

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

Full-time employment
Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. This may change based on operational needs.
Travel and overtime as needed
Work Conditions: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Carlisle. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

One year as a Clerical Supervisor 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
One year as a Clerical Assistant 3 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
Two years as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
An equivalent combination of experience and training.

Other Requirements:

You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
Hiring preference for this vacancy may be given to candidates who live within Cumberland County. If no eligible candidates who live within Cumberland County apply for this position, candidates who reside in other counties may be considered.
You must be able to perform essential job functions.

Legal Requirements:

A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
You must pass a background investigation.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.

Learn more about our Total Rewards by watching this short video!

See the total value of your benefits package by exploring our benefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

Eligibility rules apply.

Have you been employed by the Commonwealth of Pennsylvania as a Clerical Supervisor 1 for one or more years full-time?

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

Have you been employed by the Commonwealth of Pennsylvania as a Clerical Assistant 3, as a Clerk 3, as a Clerk Typist 3, or as a Clerk Stenographer 3 for one or more years full-time?

Have you been employed by the Commonwealth of Pennsylvania as a Clerical Assistant 2, as a Clerk 2, as a Clerk Typist 2, or as a Clerk Stenographer 2 for two or more years full-time?

How many years of full-time moderately complex clerical (or higher level clerical) work experience do you possess?

2 years or more
1 but less than 2 years
Less than 1 year
None

How many semester credits of college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

60 credits or more
30 but less than 60 credits
15 but less than 30 credits
Less than 15 credits
None

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our FAQ page.

WORK BEHAVIOR 1 - DATA ENTRY

Perform activities such as reviewing and processing applications, data entering information into system, searching records, ordering supplies, etc. in accordance with Bureau policies and procedures to ensure accurate or timely provision of data; conducting random quality control checks to assess the completeness and accuracy of data entry; and correcting deficiencies and reporting substantial findings to management.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

A. I have experience performing activities such as reviewing and processing applications, data entering information into system, searching records, ordering supplies, etc. in accordance with Bureau policies and procedures to ensure accurate or timely provision of data; conducting random quality control checks to assess the completeness and accuracy of data entry; and correcting deficiencies and reporting substantial findings to management.
B. I have experience performing activities such as reviewing and processing applications, data entering information into system, searching records, ordering supplies, etc. in accordance with Bureau policies and procedures to ensure accurate or timely provision of data; and correcting deficiencies.
C. I have successfully completed college-level coursework related to bookkeeping or data entry.
D. I have NO experience or training related to this work behavior.

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience
Your experience reviewing and processing applications, typing information into system, searching records, etc.
Your experience conducting quality control checks
Your experience correcting deficiencies or reporting findings to management
Your specific duties and responsibilities

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University
Course Title
Credits/Clock Hours

WORK BEHAVIOR 2 - COMPOSING MEMORANDA

Compose memoranda to reply to inquiries, requests, or questions relating to the status and operation of the section supervised, work processes, or related information.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

A. I have experience composing memoranda to reply to inquiries, requests, or questions relating to the status and operation of the section supervised, work processes, or related information, where I had the final responsibility for the completed product
B. I have experience composing memoranda to reply to inquiries, requests, or questions regarding work processes or related information, where others had the final responsibility for the completed product
C. I have successfully completed college-level coursework related to report writing.
D. I have NO experience or training related to this work behavior.

The name(s) of the employer(s) where you gained this experience
The content of your memoranda (i.e., request for information about section supervised, work processes, etc.)
Your responsibility for the final product
Your specific duties

College/University
Course Title
Credits/Clock Hours

WORK BEHAVIOR 3 - SUPERVISION

Provide full range of supervisory duties which include: Planning, organizing and delegating work among positions; assigning and monitoring clerical activities for accuracy and timeliness; monitoring time and attendance and approving leave; scheduling the moving of staff; evaluating employee performance and establishing performance standards; handling grievances and recommending decisions; and interviewing and recommending the selection of applications for vacant positions in accordance with policies and procedures. Provide instruction and guidance to staff on processing methods and procedures, and train new staff in the use of PCs for inquiry and data entry as well as general clerical functions.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

A. I have experience planning and assigning work to staff, approving leave, evaluating staff performance, interviewing candidates and recommending selection of applicants, providing instruction and guidance to staff on methods and procedures, and training new staff.
B. I have experience as a lead worker, which included assigning or delegating work to staff, monitoring others' work for accuracy or timeliness, and training new staff.
C. I have successfully completed college-level coursework or formal training related to management, planning, or delegation.
D. I have NO experience or training related to this work behavior.

The name(s) of the employer(s) where you gained this experience
Your duties as a supervisor (approving leave, interviewing, evaluating staff, etc.)
Your duties as a lead worker (assign work, reviewing work, etc.)
Your specific responsibilities

College/University
Course Title
Credits/Clock Hours

WORK BEHAVIOR 4 - PROOFREAD DOCUMENTS

Proofread varying types of materials to ensure the transfer of information is grammatically correct, complete, consistent, and adheres to agency rules and regulations, and that arithmetic computations for calculating experience factors, project completion percentages, etc. are performed accurately. Examine and review the files, forms, documents, and records that have been processed by the staff for completeness and accuracy.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

A. I have experience examining and reviewing files, forms, documents, or records processed by staff for completeness and accuracy; and proofreading varying types of materials for grammar, accurate calculations, and adherence to rules and regulations.
B. I have experience proofreading varying types of materials for grammar, accurate calculations, or adherence to rules and regulations.
C. I have successfully completed college-level coursework related to English composition or business writing.
D. I have NO experience or training related to this work behavior.