SAH Office Manager

SUMMARY:

The Office Manager is responsible for providing leadership and management of operations of Saint Anne's Hospital Center for Wound Healing. The role will be responsible for staffing, patient relations, office planning, computer systems and protocol, establishing standards for office operations and procedures, equipment and supply ordering, accounts payable and more. The Office Manager is committed to creating a culture of compassion, integrity, innovating thinking and leadership excellence.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences
Patient and Community Focus and Collaborate

In addition, our leaders will demonstrate an aptitude for:

Ensure Accountability and Build Effective Teams
Drive Vision and Purpose and Optimize Work Processes

By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.

RESPONSIBILITIES:

Provides leadership, direction, and coordination for general clinic operations.
Supervises all non-physician staff at the office.
Collaborates with Director to plan and execute practice financial goals.
Works collaboratively with clinic division coding and billing specialists and central business office to assure timely and accurate capture of charges for services provided, prompt response to claim rejections, and compliance with all reimbursement procedures.
Responsible for coordinating all information, service statistics, billing data and other financial data with the central billing office.
Manages staffing to always ensure appropriate coverage, responsible for hiring and onboarding new staff.
Partners with Human Resources on performance and employee relations issues.
Provides for initial orientation and ongoing training of personnel in proper work performance.
Designs and manages scheduling systems with physician approval to maximize patient satisfaction and office efficiency.
Provides information and assistance to patients to ensure effective patient relations. Investigates and proactively resolves patient complaints and concerns.
Assures that provider schedules are developed and maintained.
Responsible for maintaining the facility including managing any repairs or remodeling, service contracts on... For full info follow application link.

Lifespan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual identity or orientation, ancestry, genetics, gender identity or expression, disability, protected veteran or marital status. Lifespan is a VEVRAA Federal Contractor.