Office Assistant I (Per Diem)

OFFICE ASSISTANT I - HEYWOOD MEDICAL GROUP, GASTROENTEROLOGY - PER DIEM

IMMEDIATE OPENING-APPLY ASAP!

YOU MATTER HERE!
- Heywood Healthcare values our employees. We offer competitive wages, great benefits and generous earned time off. Come work where you will matter!

LOCATION
- US-MA-Gardner
- ID: 2026-3763
- CATEGORY: Administrative/Professional
- POSITION TYPE: Per Diem

HOURS
- Per Diem

PAY RANGE
- $18.50 - $28.04 per hour

DISCLAIMER
- We are committed to equitable and transparent compensation practices. The salary range is a good-faith estimate of base pay at the time of posting. Final compensation will be determined based on experience, skills, qualifications, and internal equity.

SUMMARY
- Under direction of the Senior Practice Administrator and Practice Manager, responsible for phone coverage, patient arrival and departure processes, appointment scheduling, insurance verification, referral processing, outpatient service scheduling, daily deposits, EMR documentation, fax/mail processing, and participating in customer service and patient satisfaction initiatives. May support other duties and locations as assigned.

ESSENTIAL FUNCTIONS
- Conduct friendly, courteous, and respectful interactions with patients, visitors, and staff.
- Answer telephones, schedule in-office appointments, take messages accurately, and route appropriately.
- Complete tasks associated with clinical inbox/practice buckets (personal, referrals, medical records) timely and proficiently.
- Arrive patients; verify and update required patient information; ensure forms are completed and document in EMR.
- Depart patients, provide necessary follow-up information, and schedule subsequent appointments and outpatient services.
- Collect copays/payments, maintain records, and reconcile daily deposits.
- Verify insurance coverage and eligibility; address issues prior to patient visits when possible.
- Process incoming faxes and daily mail, including barcoding and document processing within EMR.
- Issue and verify managed care referrals and obtain prior authorizations for procedures and diagnostic studies as required.
- Register patients using computer-based registration/scheduling systems.
- Maintain office and clinical supplies, rotate stock, and initiate requisitions as needed.
- Complete workflow dashboard tasks (reschedules, tickers, no-shows) in a timely manner.
- Process incoming and outgoing medical records per practice guidelines and regulations.
- Maintain records, reports, logs, and statistical information as required.
- Participate in meetings, training, and quality improvement activities; complete annual mandatory education and HEART program concepts.
- Provide coverage at other Heywood Medical Group locations as needed.

STATEMENT OF OTHER DUTIES
- This document lists major duties and is not exhaustive; employees may be asked to perform additional job-related duties.

QUALIFICATIONS/MINIMUM EDUCATION
- High school diploma or equivalent required.

MINIMUM WORK EXPERIENCE
- One (1) year of medical office experience preferred.

REQUIRED SKILLS
- Excellent written and verbal communication skills.
- Excellent customer service and interpersonal skills.
- Ability to prioritize tasks in a busy environment and learn new programs.
- General comfort with computers/technology; EMR knowledge preferred.
- Preferred knowledge of medical terminology.
- Ability to work flexible shifts; some evenings and weekends may be required.
- Reliable transportation required to travel between locations.

FUNCTIONAL DEMANDS/PHYSICAL REQUIREMENTS
- Exerts up to 20 pounds occasionally, up to 10 pounds frequently, or negligible force constantly to move objects.
- Frequently reaches and handles.

HOW TO APPLY
- Submit application or referral via Heywood Medical Group careers portal. Not ready to apply? Connect with us for general consideration.

EQUAL OPPORTUNITY EMPLOYER
- Heywood Medical Group is an Equa